Shell Business Operations

Global Payments Analyst

Makati City, Metro Manila
Not disclosed
12 Apr 2024
22 Apr 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

Where you fit

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction.

What's the role?

Purpose and Accountabilities:


Payments Analyst will be responsible for the daily processing and execution of payment runs (Automated and Manual) and Manual Payment requests, issue resolution, validation and due diligence, request and monitoring of authorization to ensure that all payments have been processed according to the SOX, Business controls and set Global/Local requirements within the set bank cut offs.


Payments Analyst will be responsible for the ongoing education of business entities and process stakeholder in the relevance, proper use and completion of the Failed Payments Tool, Critical Payments Tracker and Manual Payments Tracker. Includes the reading of incoming mails, resolution of queries where appropriate and routing of queries to respective relevant process contacts.

Metrics Reporting

Payments Analysts will provide data and support to the Accounts Payable stakeholders with regards to Payments related metrics.

Process Backup

The Payments Analyst will be responsible for ensuring that the team backup structure and Interoperability is reliably in place. Responsibility requires additional trainings should be provided within the team (operations backup) and other centers (Interoperability) using different ERPs and Banking Portals to minimize risks of business disruptions on regular occasions and Business Continuity Process Activation.

Continuous Improvements

The Payment Analyst will be responsible in ensuring all processes are properly executed as per current Controls and Guidelines, and at the same time, continuously reviewing and sharing of Best Practices within the payments network. This includes regular reviews of their own assigned Operating units and challenging the status quo in order to put into place quick wins and improvements.

What we need from you?

  • Bachelor’s Degree in Finance, Accounting or Business Administration
  • More than 2 years of job experience in Finance and Accounting related industry
  • Knowledge in SAP and Bank Portals
  • Preferably with experience in Payments Process
  • Exposure the change management and process improvement is desirable
  • Technical skills: Microsoft Office
  • Knowledge in macros and PowerBI is an advantage
  • Good communication skills (written and oral)
  • Amenable to work on night shift (6:00PM - 3:00AM Manila Time)

Behavioral skills:

  • Proactive to learn and drive improvements to existing procedures
  • Strong attention to details (accuracy) and time management (speed).
  • Willing to work across organization and functional teams.
  • Can work with minimal supervision with speed and accuracy in the process
  • Continuous Improvement Mindset

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

A Rewarding Place to Work

  • Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
  • We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

For further information, and to apply, please visit our website via the “Apply” button below.

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