State Street

Custody Client Transitions Senior Specialist, Associate 2

State Street
Krakow, Gdansk, Poland
Not disclosed
12 Apr 2024
15 Apr 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

Purpose Of Role:

The Client Conversion Services department acts as a single internal point of contact and liaison throughout the client life cycle, from on boarding to off boarding, working closely with Client Service, Client Relationship Management, Client Program Office Agent Bank Operations and Account Opening Team to govern and oversee the functions below.

Transition Team Functions:

  • Custody Transitions &> Transfer securities / cash relating to new clients
  • Terminations (full & partial) &> Restructures (Investment Manager hire / fire)
  • In Specie Transfers &> Inter fund Transfers &> Transition Manager Servicing

In this Transition Administrator role you will manage a flexible and varied workload, ensuring an efficient and effective delivery on all client transition events and first class day to day service delivery for Transition Managers supported within the team.

Specific Duties:


  • Plan and manage transition analysis, preparation and execution with effective use of time and resources
  • Develop effective working relationships and communications with internal parties involved in client transitions, ensuring timely query resolution for all events supported within the team.
  • Monitor and resolve overdrafts, failed and unmatched trades on a daily basis.
  • Complete any transition event-specific tasks / reporting in accordance with client instructions / project plans
  • Escalate issues and exceptions to management in accordance with Standard Operating Procedures.
  • Work on agreed training requirements and performance goals to ensure ongoing development.
  • Escalate unusual or suspicious activity to management for review.
  • Maintain and review procedures
  • Ensure that the highest level of the Code of Conduct is displayed in your own behaviour
  • Demonstrate the ‘Risk Excellence’ culture in behaviour


  • Preparation and review of the reporting for client purpose;
  • Tracking and conducting research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
  • Maintain working knowledge of processing activities.
  • Continually evaluate current processes to strive for increased efficiency.


  • Communicate professionally and timely while utilizing proper method of communication with business units and clients.
  • Communicate effectively on issues/problems to the Client and to management and ensure a proper and timely follow-up to ensure resolution.
  • Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
  • Contribute actively in team activities, sharing experiences and ideas.
  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
  • Ensure the highest level of the Code of Conduct is displayed in your behavior.
  • Support the “Risk Excellence” culture within the business.
  • Promote a culture of transparency when dealing with clients, management,auditors and regulators.


  • Strong customer service, communication, organizational and problem solving skills.
  • Ability to multitask, ensure accuracy and execute against pre-determined deadlines
  • Work independently to research and resolve problems considering multiple avenues for resolution.
  • Ability to work with moderate guidance, accountable for individual results and impact on work group.
  • Adhere to clean desk policy, data privacy policy and thorough record keeping.

Basic goals and requirements for job position are set in Performance Planning and Review System (PPR System)

Work Parameters Or Boundaries:

Internal State Street Poland procedures & regulations
  • FSA Regulations – required for UK teams
  • Accounting Standards
  • Performance Planning and Review System (PPR)

Specific Qualifications / Skills:

  • Attention to details.
  • Fluency in English required.
  • Excellent communication, interpersonal and relationship skills, that include the ability to build productive working relationships across teams and functions, fostering an environment of open communication
  • Comfortable with taking on responsibility and accountability.
  • Ability to work collaboratively with other business units.
  • Strong technical, critical thinking and creative thinking skills – the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.
  • Attention to detail and standards of quality
  • Familiarity with financial markets, custody / fund accounting / fund administration environment
  • Knowledge of State Street systems (beneficial, but not essential)

Level Of Education:

  • Accountancy or Business related degree (preferred)

Previous Level Of Experience:

  • Equivalent work experience with a focus in Finance or related field preferred but not essential. 
  • 1-2 years of related experience
For further information, and to apply, please visit our website via the “Apply” button below.

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