PwC Middle East

Tax & Legal Services - Core Tax & Tax Acceleration Centre - Transformation Manager - Amman

Not disclosed
09 Apr 2024
01 May 2024
Approved employers
Approved employer
Contract type
Full time
Experience level


Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Job Description & Summary

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.

The TAC and Core Tax Support Lead is a new key role within the TLS LoS with responsibility for working closely and on behalf of the Core Tax Transformation Leader:

  • Delivering the Core Tax and TAC vision - creating a scalable operating model thats set up for growth, The TAC’s ultimate goal is deliver an extension of local office suite of high quality and services to TLS engagement teams following best practice and process and technology excellence.
  • Actively growing the remit of TAC by working with the BUs in a business development capacity to ‘win’ additional work to be transitioned to the TAC, as well as developing new service provision ideas.
  • Day to day operational management of TAC the function with a continuous process and digital improvement approach.
  • Manage the operational aspects of regional Core Tax business and working with the transformation team to define and execute the transformation roadmap.

The TAC and Core Tax Support Lead work in close collaboration with appointed Transformation team lead, during this journey as it is a significant enabler in growing the TLS business, enhancing our engagement margins and growing revenues.

There is huge potential in this function that the role holder can fully embrace and if done well can it can be a platform to progress their own career path.

Key Responsibilities

The role and responsibilities are split into two key areas:

Developing and delivering the full Core Tax TAC vision

  • Support the Core Tax Transformation Lead to create the vision and target operating model for regional Cor Tax practice
  • Implement changes to Core Tax and TAC operating models and organisation structure and bring together existing alternative delivery models (ADMs)
  • Grow the services that are being transferred to the TAC and be part of the transformation process spanning process improvement, introducing new technologies and RPA
  • With the transformation team lead work with the engagement teams to embed the changes
  • Continuously think outside of the box and entrepreneurial in terms of the additional service offerings the TAC can provide and opportunities to drive efficiencies

Operational leadership of the function

  • Regional Core Tax reporting and operational processes
  • To lead and day to day manage the TAC team and processes, acting as the key escalation point for all TAC matters
  • Build and maintain strong relationships with key stakeholders (TAC clients), ensuring their needs are being fully met
  • Implement and run a strong governance and control framework for the TAC including operational performance reporting against set KPIs
  • coordination with the local markets team
  • build the local playbook for each market
  • mapping the resources and allocation of the work
  • track the financials target with the central finance team
  • Ensure all back end processes (e.g. Finance, R&Q) are all being adhered to as per the firm policies
  • Create relationships with other ADMs within the ME firm and across the network, leveraging on their successes and sharing experiences
  • Standardising (as much as possible) the ways of working across all teams and services and championing a culture of continuous improvement
  • Creating a strong culture of striving for excellence, collaborative working and ‘one-firm’

Skills and Personal attributes

  • Leadership skills
  • Operational management and the ability to get hands-on
  • Strong process management skills i.e. being able to oversee and manage scale-up processes
  • Business development
  • Entrepreneurial and business management
  • Transformational thinking
  • Strong people management skills
  • Exceptional stakeholder management
  • Financial experience or sound understanding
  • Has a digital and technology mindset
  • Agility
  • Organisation skills
  • Process improvement skills

For further information, and to apply, please visit our website via the “Apply” button below.

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