State Street

Operations Client Service, VP

State Street
Quincy, Massachusetts, US
Not disclosed
29 Feb 2024
14 Mar 2024
Approved employers
Approved employer
Contract type
Full time
Experience level

Who we are looking for

The Vice President of the Network Management team will primarily be responsible for working with subcustodian banks, central securities depositories and top tier and strategic clients in the Americas region. As a member of the Network Management team, you are responsible for receiving a specific set of services from our network of providers in the Americas and delivering those services onward to State Street’s global client base.

Respond to client inquiries on impacted markets, Perform ongoing due diligence on network of providers and provide support to the strategic direction of the bank. The ability to facilitate complex problem resolution across the bank is a must. Serves as an escalation point for clients.

Why this role is important to us

The team you will be joining is a part of the Network Management team in Product Development. Network Management provides asset owners and managers access to 100 markets they need to deliver effective investment solutions. From core custody services to market information, we help our clients make better investment choices and act on growth opportunities.

What you will be responsible for

As Vice President, you will:

  • Directly interacts with subcustodian banks and central securities depositories in the U.S., Canada, Latin America and the Caribbean on a daily basis providing internal and external support.
  • Respond to inquiries and service requests from internal and external client.
  • Identify opportunities for process improvement and service enhancements
  • Develop strong relationship with network of providers
  • Develops strong understanding of client’s workflows and creates tailored solutions that increase efficiency and reduce risk.
  • Support the publication of market information to a broader client base.
  • Escalation point for client and internal service teams
  • Present global services capabilities and discuss international custody topics with clients and prospects through various forums:
    • On-site client sales meetings
    • Due Diligence Reviews by existing clients

What we value

These skills will help you succeed in this role:

  • Strong oral and written communication with effective team building skills to be competent in communicating and presenting issues to client, management, business units and other interdependent groups.
  • Candidates must demonstrate the ability to influence and motivate staff across locations in order to resolve client issues.
  • Problem solving skills, negotiation, root cause analysis, risk management and escalation.
  • Ability to recognize, manage and mitigate risk.
  • Work closely with internal and external clients to foster a global operating environment and owner’s mindset.

Education & Preferred Qualifications

  • BS/BA degree Business, Finance, or Accounting preferred but not essential. 7-10 years of relevant experience.
  • Working knowledge of the global custody industry and in-depth knowledge of foreign markets.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. 

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. 

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. 

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

$100,000 - $160,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

For further information, and to apply, please visit our website via the “Apply” button below. 

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