Shell Business Operations

Specialist - Credit Trading and Supply

Makati City, Metro Manila
Not disclosed
29 Feb 2024
29 Mar 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

Being part of a team of Trading & Supply Credit Analysts, who undertake all regular (often daily) Credit Activities primarily in support of all T&S entities, including:

Insurance Management activities from the SEE Sales Offices (i.e. Italy and Spain), specifically in receiving and processing of Credit Limit requests from the Sales Team, communication of the outcome and a possible negotiation, and other Controls monitoring and reporting actions. Credit Re-Assessments and ad hoc credit assessment requests, specifically performing robust quantitative and qualitative analysis of the counterparties Shell trades with to confirm and recommend Credit Ratings, Credit Limits and terms. Regular Credit Operations, specifically system updates and Credit Advice. Operations are an important part of the Trading & Supply Credit function requiring specialist, fast and dependable service to avoid downside risk, support the deal lifecycle and ensure it operates within the Credit control framework.

This team will become the future fourth office, which will be part of the Global Credit Underwriting & Operations Team (Houston, London, Singapore and Manila) and one of four global teams in the Global Trading & Supply organisation that is focused on instilling operational excellence.

This role encompasses a wide range of tasks and covers the majority of business lines with which Shell is involved in e.g. Crude & Products, Gas & Power, Marine etc. It therefore offers real variety and an opportunity to impact commercial outcomes. We are seeking an individual to join the team that can think creatively, has a passion to understand and critically assess the businesses with which Shell trades with through an understanding of the macro environment and is ready to bring ideas for continuous improvement.


Act as the day-to-day interface with the Global Trading Credit team, commercial and financial stakeholders to support and advise on the Credit Risk posed by counterparties delivered through the Credit Assessment process and performing Operational tasks relevant to the Trading & Supply Credit function. Tasks will include but not be limited to:

Perform insurance management activities for the Italian and Spain Sales Office Portfolio which includes:

  • Receiving and processing of daily Credit Limit requests (both new and existing - for increase) in Atradius and COFACE platforms
  • Communicating the outcome/ result of application requests to the Sales Team; and endorsing for required approvals based on the latest Credit Strategy Matrix
  • Liaising and/or requesting for additional investigation with the Insurance Provider (e.g. reasons for rejection; and other potential considerations to grant the requested coverage)
  • Managing the database for the daily requests ensuring all applications are encoded and current status of approvals are reflected
  • Providing of support in managing the collateral database, ensuring that collateral details are reflected in the systems
  • Reconciling of insurance cover information between platform-generated reports and our systems
  • Converting of insurance covers in Atradius from indication to credit limit based on the weekly active contracts list; update and/or set up account in the systems as required.
  • Submitting of Binding contracts, including request and verification of data, collection of needed information, and preparation of contract for credit lines that are due for withdrawal or reduction by Atradius
  • Attending of weekly Credit Committees to raise and to escalate issues and concerns related to insurance activities
  • Managing the professional relationship with the stakeholders; acting as a liaison between Commercial/ UW teams and Sales Office as the case may be
  • Other Ad Hoc Activities: Preparation of standard reports and KPIs (Daily, weekly, monthly), Portfolio Reviews, Monthly tracing of invoice to transactions, Preparation of quarterly Turnover Declaration, Submission of claims, and Answer insurance-related questions that may be inquired by stakeholders

Perform ongoing (often daily) Credit Operational activities which include but not limited to:

  • Effective operation of regular data integrity control, which aligns all system data with the relevant credit data, approved within each credit assessment. 
  • Contracting matters – ad hoc queries on contracts including liaison with Relevant Credit Managers.
  • Support the Commercial Business - Provide interpretation of credit policy and guide the businesses on the principles of sound credit management. Keep up-to-date on issues within the businesses by having close relationships with the sales managers and reading information from industry sources.

Coaching more junior members of the team and helping support our colleagues across all STn Offices.


The Shell Trading Network is fast moving and growing rapidly. The Trading & Supply business is becoming increasingly complex with a changing macro-environment and with a shift in global supply-demand Shell Trading & Supply is seeking to do business in riskier Emerging Market countries and with entities that have questionable Credit Quality. This coupled with a generally Credit adverse macro environment makes it increasingly important that we review counterparties with a critical eye and provide robust and thorough Credit Assessments to justify decisions made. 

Transactions being entered into are also of increasing number, complexity and tenor. The recent past has seen a strong rise in the number of derivative transactions. Furthermore, asset based trading strategies are also growing strongly, employing more working capital and introducing increased levels of risk and resource consumption.

All of which lead to the need for strong controls and an Operations team that is resilient, nimble and detail oriented

Special Challenges

  • This role creates the opportunity to further define the Global Trading Credit Organisation particularly in the new Trading & Supply world while we look to continually innovate and define best credit solutions to support the dynamic and fast-paced Trading and Supply business
  • Maintain good, long-term relationships with counter-parties and other external financial institutions to ensure Shell Trading maintains the right external image and engagements with these bodies’ results in positive outcomes.
  • Willingness to learn or currently have ability to navigate through various end use trading systems
  • Demonstrate a firm grasp of the key commercial considerations, as well as an ability to weigh up and decide on the risks of each activity.  The ability to know when to escalate is essential.
  • Keep connected with the other teams within Credit, KYC and Trade Finance in all three core locations, to ensure the team understands emerging challenges the location-based teams are facing and can re-prioritize effort as required.
  • Give enthusiastic and vocal support to the Global Trading Credit organisational changes, the benefits of which will in many cases be felt in the longer term, while continuing to meet the ongoing needs to the global Trading and Supply businesses in the immediate term.
  • Maintain the ability, notwithstanding the transition to a global organisation, to respond immediately and decisively in the event of the "known unknowns" in the external environment. There will inevitably be peaks and troughs in the workload over the course of the year.
  • Work effectively with other parts of finance, especially the Trading and Supply receivables team to demonstrate end to end knowledge. 

Experiences & Qualifications

  • Ideally, would have relevant finance experience with specific focus in Credit or prior work experience in the corporate sector, especially within a Trading or Credit team.
  • Strong financial acumen - comfortable working with and assessing counterparties Financials i.e. Income statement, Balance Sheet and cash Flow Statement
  • Strong commercial understanding, especially the ability to balance speed, cost benefit and long-term relationship management
  • Clear attention to detail and passion for continued learning is essential so as to support the Credit Assessment process and provide critical analysis on the Shell Trading & Supply customers.
  • The ability to communicate complicated ideas in a clear and uncomplicated fashion.
  • Remain open to different perspectives (i.e. from other businesses & locations) and be able to switch priorities at short notice.
  • The ability to work under pressure, working to tight deadlines and juggling a number of different items.
  • Demonstrate ability to coach junior team members and take ownership and deliver on specific projects.
  • Experience in working in a global organisation and in a virtual working environment
For further information, and to apply, please visit our website via the “Apply” button below. 

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