Billing Team Leader

Location
Porto
Salary
Competitive
Posted
28 Feb 2024
Closes
06 Mar 2024
Ref
JN -022024-6350222
Contact
Carlota Silva
Job role
Accountant
Contract type
Permanent
Hours
Full time
Experience level
Manager

As one of the main actor of the transition phase, the Billing Team Leader will be in charge of completing the process documentation to prepare and ease the activity transfer

Client Details

Our client is an company expanded its Shared Service Center.



Description

  • Lead a team of billing specialists
  • Provide guidance, training, and mentorship to ensure a high-performing and motivated team
  • Foster a collaborative and customer-centric culture within the Team
  • Review and enhance end-to-end billing processes to improve efficiency and accuracy
  • Ensure related documentation is up to date Internal Client Interaction and Relationship
  • Act as the primary point of contact for the internal clients served b the team
  • Work closely with clients to understand their unique billing needs and expectations
  • Resolve client issues promptly and maintain strong client relationships
  • Monitor key performance indicators (KPIs) for billing accuracy and service delivery
  • Implement corrective actions to address discrepancies and improve performance
  • Maintain training materials for Service Center billing staff and ensure training sessions
  • Facilitate knowledge-sharing sessions to enhance team capabilities

Profile

  • Bachelor's or Master's degree in business, finance, or a related field
  • Proven experience in billing operations within a service center environment (3/4 yers)
  • A first and successful experience in management, hands-on (1/2 years)
  • In-depth knowledge of billing systems (SAP) and processes
  • Analytical mindset with the ability to make data-driven decisions
  • Excellent communication and interpersonal skills
  • Fluent in French and English

Job Offer

  • Meal allowance
  • Health insurance
  • Transportation allowance
  • Extra holiday days