State Street

Portfolio Services, Officer, State Street Global Advisors

Recruiter
State Street
Location
Hong Kong, China
Salary
Not disclosed
Posted
23 Feb 2024
Closes
23 Mar 2024
Ref
R-744974
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

Who we are looking for

The Portfolio Services team is responsible for ensuring accurate client cash flows details are reflected on SSGA internal systems, as well reviewing and releasing unit prices for the Trust Funds to clients. As part of the Investment Operations team, the Operations Associate is to provide accurate and timely operational support of day-to-day activities. In addition to assist in transitioning of client activities and on boarding of new business, the essential part of the role is to assist with implementation and reinforcement of the key controls within the team and providing broader assistance with daily deliverables across the team. In addition to daily responsibilities, the role also includes participation on various projects and process improvement activities.

Why this role is important to us

The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world’s governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

Join us if making your mark in the asset management industry from day one is a challenge you are up for.

What you will be responsible for

As Portfolio Services Officer, you will:

  • Extensive liaison with the business in order to provide accurate and timely daily operational support.
  • Work with custodian and portfolio management teams to resolve any abnormal NAV performance
  • Follow a Risk excellence framework by undertaking regular reviews of operational procedures and controls and adhering to the error reporting process
  • Support a culture of effective challenge to evolve daily operational processes, recommend and implement changes and deliver continuous improvement.
  • Develop and maintain relationships with key internal and external stakeholders as required
  • Participate as required to any new business implementation projects
  • Ensure all functional procedures are kept up to date.
  • Ensure client queries relating to the recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution.
  • Investigate and resolve operational problems and various IT issues (e.g. Asset servicing, Trade Operations, Client Reporting).
  • Act as a force of proposition and proactive communication for the client regarding the delivery of the portfolio data and the controls performed to increase their understanding and satisfaction.
  • Assist in transitioning of client activities and on boarding of new business as applicable.
  • Communicate effectively on issues / problems to the Client and to SSC management and ensure proper and timely follow-ups to ensure resolution.
  • Support the month end close processes associated with correctly reporting and independently validating month end positions in a timely manner, including but not limited to adjustments.
  • Provide guidance, support, act as resource and assist team members from multiple operational areas.
  • Complete system testing for Change Control enhancements.
  • Take ownership of issues to resolution; engage teams as needed to gain consensus.

What we value

These skills will help you succeed in this role:

  • Genuine interest and good understanding of financial markets
  • Strong English language skills, both written and verbal
  • Able to read Chinese
  • Strong communications and organisational skills
  • Demonstrate ability to meet tight deadlines
  • High attention to detail required
  • Strong PC skills essential
  • Public Holiday Shift

Education & Preferred Qualifications

  • Team player and self-motivated professional with the ability to work under pressure and manage multiple priorities while maintaining high quality of service
  • Minimum 3 years’ experience from either an Investment Manager or Global Custodian
  • Relevant degree (Finance, Accounting, Economics)
  • You will have a proven track record of meeting service level expectations

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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