Northern Trust

Operational Risk Manager

Manila, Philippines/hybrid
23 Feb 2024
23 Mar 2024
Contract type
Full time
Experience level

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working Model:

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Role/ Department:

The Operational Risk Manager is responsible for implementing the overall operational risk management program in conjunction with the Global Head of Non-Financial Risk, Operational Risk Transformation Lead, and other Operational Risk Managers across the organization. The Manager also serves as a seasoned thought leader and subject matter expert that has a strong technical understanding of risk management, including Risk Control Self-Assessment (RCSA) processes and activities, within the financial services industry. The person performing this position will be responsible leading the team, ensuring all employees buy into the overall vision, and will be responsible for the overall success of the team.

In this high profile role this person will actively engage with senior members of the Northern Trust leadership team (e.g., Global Head of Non-Financial Risk, Operational Risk Transformation Lead, Regional Risk Officers, and Country Risk Managers) and will serve as a primary point of contact for stakeholders across the organization.

In addition, the Manager will advise senior management on opportunities to enhance the design and operating effectiveness of the internal control environment for Northern Trust’s risk management practices.

This role resides within our Philippines Service Center, based in Metro Manila, and will report to the Operational Risk Transformation Lead in Chicago, USA.

The key responsibilities of the role include:

  • Management of the RCSA program deliverables - action plans, post effectiveness testing, control evaluation etc.
  • Review workflows to minimize risks associated with the process & improve overall control environment.
  • Development, maintenance and ongoing enhancement of process controls including initiation of projects, where required
  • Implementation of controls to mitigate process risks in case of operational errors / near misses / exceptions
  • Strong stakeholder engagement to ensure identification of issues, timely completion of action plans via scheduled platforms as well as opportunities to deliver back via training/awareness sessions
  • Review key risk indicator framework; scorecards, dashboards to ensure appropriateness of metrics / key performance indicators and facilitate business reviews
  • Part of a team of risk management professionals who work with senior management in all lines of business to coordinate operational risk management activities.
  • Contribute to establishing and maintaining program processes and practices which effectively ensure that the enterprise program remains current, and incorporates/aligns with industry standards and practices as appropriate, and adequately covers general regulatory requirements.
  • Manage or lead projects aimed at improving the overall program
  • Communicate identified risks to key stakeholders, organize remediation action plans, and track identified risks to closure

Skills/ Qualifications:

  • Fluent in English and ability to communicate in a clear, concise and effective manner (verbal and written)
  • 9+ years financial services experience with minimum 3 years of operational risk, controls or audit experience
  • Excellent working knowledge of audit, risk and operational management concepts and the ability to understand and interpret the impact of decisions, as well as identify and convey potential problem areas
  • Ability to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business
  • Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
  • Ability to make independent decisions and also to be a team player and effective communicator to ensure that issues are appropriately resolved
  • Confidence and expertise to advise management and the business
  • Ability to use initiative and work unsupervised in a proactive manner
  • Strong organizational skills, a collaborative approach to work, with strong interpersonal skills
  • Ability to deal effectively with multiple competing deadlines
  • Attention to detail

Work Schedule/Location:

  • 4:00PM - 1:00AM
  • Mondays - Fridays
  • BGC, Taguig City, Philippines

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.

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