Shell Business Operations

Debt Collection Analyst with French

Krakow (City), Lesser Poland
Not disclosed
20 Feb 2024
18 Mar 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

The purpose of this role is to ensure that the cash flow generated through operating activities with our customers is protected, and bad debts are minimized.


  • Answering questions about the debt repayment process.
  • Providing clients with guidance in resolving their outstanding debt.
  • Monitoring the amount paid off by debtors and making sure it’s to an agreed level.
  • Making arrangements if the consumer cannot pay their balance in full and sending out reminders and account statements.
  • Responsible for the follow-up and acting accordingly to ensure that all unresolved/unpaid debts and un-allocated cash/credits on a customer's accounts receivable.
  • Responsible for performing both reactive and proactive Credit Control. Recognize "root cause" debt collection issues and perform necessary corrections.
  • Resolve simple to complex problem account workouts, weigh options vs risk and control any new exposures.
  • Taking part in resolving issues on high risk or high exposure accounts when required.
  • Provide support to the Team Manager/Supervisor.
  • Proactive in escalating to the business any customer payment issues in order to mitigate risks.


  • Degree in Accounting or any related Finance/Business course.
  • Excellent interpersonal and communication skills.
  • Team player and a Self Starter.
  • With 1-2 years relevant work experience.
  • Fluent in French (min. C1 level).
  • Excellent in multitasking with ability to prioritize.

What we offer:

  • Flexible working hours & hybrid working arrangement,
  • Complex medical care and individual life insurance,
  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car parking space,
  • Improved accessibility of office and sanitary facilities,
  • Attractive benefits package

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!

For further information, and to apply, please visit our website via the “Apply” button below.

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