Shell Business Operations

Debt Collection Associate with Spanish

Krakow (City), Lesser Poland
Not disclosed
14 Feb 2024
06 Mar 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant


  • Performing debt collection activities for Shell operating units.
  • Ensuring that customer debts are collected in line with contracted payment terms and in accordance with Credit Manual.
  • Adhering to the escalation process in carrying out the debt collection activities.
  • Managing release of credit blocked orders.
  • Maintaining and fostering good working relationships with Sales, Business, and with relevant Finance Operations business partners.
  • Performing dispute initiation and monitoring of resolution in accordance with the defined SLA.
  • Performing cash allocation and investigate payment discrepancy reasons if the customer fails to provide it in their remittance data.
  • Recommending and implement solutions for regular offenders, bad payers.
  • Having good communication skills and maximizing this to deliver above-average performance in debt collections.
  • Effectively collaborating with team members and other internal stakeholders.


  • Degree in Accounting or any related Finance/Business course preferred.
  • Very good knowledge of English oral & written (min. C1).
  • Very good knowledge of Spanish oral & written (business fluency, min. C1).
  • Excellent interpersonal and communication skills.
  • Proactive and demonstrating full ownership of assigned tasks.
  • Experience in performing call-outs and other collection efforts to third-party customers would be an advantage.
  • Ability to work in shifts: 14:30 - 23:00.

What we offer:

  • hybrid working arrangement,
  • Complex medical care and individual life insurance,
  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car parking space,
  • Improved accessibility of office and sanitary facilities,
  • Attractive benefits package

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!

For further information, and to apply, please visit our website via the “Apply” button below.

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