Client Services Manager

Birmingham, UK
Competitive salary + benefits
09 Feb 2024
07 Mar 2024
Approved employers
Approved employer
Contract type
Full time
Experience level

Are you interested in working for a rapidly evolving company?;Want a career where no two days are the same?;Want the flexibility to work from one of our many offices across the UK?

Who are Azets

Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!

We are a top ten accountancy firm in the UK and are the number one largest SME practice.

The opportunity

  • As a Manager at Azets, you will have the ability and motivation needed to:
  • Own and manage a client portfolio with higher level of client responsibility, as well as overseeing your team’s portfolios and having an input to workflow planning
  • Deliver revenue and profitability targets
  • Foster enduring client relationships
  • Develop and inspire our smarter people plan

Day to day duties

  • Work with the Payroll SLT to develop, a robust service delivery model
  • Attend all client service review meetings
  • Produce monthly client service reports for KPI’s
  • Gathering feedback from payroll teams and clients to continuously improve the service offering
  • Use Azets systems to export data to be analysed
  • Design a new joiner training plan to ensure new joiners are proficient to process payrolls using existing systems and processes

What are we looking for?

  • Strong attention to detail and accuracy
  • Advanced Excel skills
  • Confident stakeholder management
  • Good communication skills
  • Ability to work under pressure and manage multiple tasks
  • Ability to translate data into value-add MI to enable sound decision making and insight
  • Highly organised and responsive with the ability to work to SLAs and tight deadlines
What's in it for you?

Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK

Interested in hearing more about Life at Azets

For further information, and to apply, please visit our website via the “Apply” button below.
Unfortunately we are unable to provide any form of visa sponsorship, so candidates must be a UK/Irish citizen or already possess a current UK Working Visa.

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