HEINEKEN Global Shared Services

Disputes Specialist with Greek

Kraków / Hybrid
A rewards package that goes far beyond the salary you receive
07 Dec 2023
07 Jan 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

  • owning the Customer Ledger and is responsible for keeping it clear and meeting collection targets
  • acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes
  • managing customer relationship ensure a high level of service is provided at all times
  • handling incoming and outgoing calls with customers
  • identifying held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
  • driving improvements, is customer oriented and uses language skills to liaise with local customers and understands their pain points
  • using strong analytical and digital skills to create better insights, ensure disputes are resolved and prevented from repeating in future
  • demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitates the identification and resolution of any customer disputes
  • managing customers queries, solves and closes disputes and performs root cause analyses
  • working collaboratively with other HGSS teams to ensure effective delivery of collection and dispute processes and that standards are being followed
  • updating the Team Leader about developments and progress of collection process and dispute resolution progress, opportunities and challenges
  • driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
  • ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
  • maintaining complete and up to date process documentation.

You are a good candidate if you have:

  • greek and english language skills on a fluent level
  • experience related to Order to Cash area (preferably Collections)
  • strong communication and problem solving skills
  • experience with SAP and Excel systems
  • strong customer focus
  • ability to deal with resistance
  • business knowledge
  • written and verbal communication skills
  • negotiation skills.

For further information, and to apply, please visit our website via the “Apply” button below.

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