Autobank Key User
At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
Your responsibilities may include:
- owning the Customer Ledger and being responsible for keeping it clear and clear and meeting collection targets
- acting as a Business Partner to operating companies in order to provide timely and accurate data and ensure effective collections
- working collaboratively with other teams to ensure effective delivery of collection processes
- handling incoming and outgoing calls with customers-Identifies held orders
- ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
- maintaining complete and up to date process documentation.
You are a good match if you have:
- English on fluent level
- strong customer focus
- negotiation skills
- ability to deal with resistance
- understanding of end2end Order to Cash process.