Associate, Client Service II

06 Dec 2023
06 Jan 2024
Contract type
Full time

Bring your ideas. Make history. 
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member for the role of Associate, Client Service II to join our team. This role is located in Wroclaw, PL with a hybrid work model.


In this role, you’ll make an impact in the following ways: 


  • Independently assisting clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
  • Researching and resolving complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
  • Providing status updates on problem resolution and outstanding issues to other teams. Directing inquiries to the appropriate resources at BNY Mellon.
  • Assisting with process improvement by contributing ideas to improve team efficiency. 
  • Ability to work in a high paced environment while maintaining impeccable attention to detail.
  • No direct reports; provide guidance to less experienced team members
  • Supports multiple, complex client accounts
  • Resolve the most complex or non-routine client issues or inquires, as needed.
  • Instructing high value payment and trades.- Bonds, equites, repurchase agreements(repo), Total return swaps, FX swaps, Time deposits.
  • Experience in any of the below products is highly desirable.
    • Asset-backed commercial paper
    • Custody-securities held bilaterally and via tri-party agents 
    • Structured notes programs
    • Collateral monitoring


To be successful in this role, we’re seeking the following: 


  • Strong PC skills (including Microsoft® Word, Excel, PowerPoint, etc.)
  • Fluent spoken and written English language skills 
  • Bachelor’s degree or the equivalent combination of education and experience is required
  • Ability to work in a high paced environment while maintaining impeccable attention to detail.
  • Flexibility towards tasks assigned, job timing and scope of responsibility. 
  • Previous experience in Financial Services required. 


At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 


  • Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
  • Bloomberg’s Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP’s Climate Change ‘A List’

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.