DHL Asia Pacific Shared Services Sdn Bhd

Team Leader - Credit & Collection

Damansara Utama, Petaling Jaya
To be confirmed upon shortlisted
06 Dec 2023
06 Jan 2024
Approved employers
Approved employer
Job role
Fund accountant
Contract type
Full time
Experience level
Qualified accountant

To ensure that specific credit collection goals are met through coaching, counseling, monitoring, and motivating a team of credit collectors and analysis while maintaining compliance with order-to-cash policies and defined collection strategies. 


To maintain and execute collection strategies in line with set standards and policies

To guarantee timely and effective execution of internal control framework

To actively managed cross functional dependencies

To guide, reviews and initiates capacity management for credit and collection activities; ensures compliance with the departmental policies and procedures

To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives 

To ensure delivery of daily and monthly collection and credit management reports  

To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of collection and credit risk management 

To set up, review and maintains service line agreements with 3rd party collection agency

To control cost related to 3rd party collection and credit rating agencies

To control bad debt provision and expenses 

To exercise good management judgment in the execution of job responsibilities

To build up and maintain stakeholder relationship across the entire OTC chain

To integrate service orientation in all areas of work 

To act as a point of escalation to business partner and end-customers

To manage escalations between customers, sales representatives, country DHL entities and the AR department


List of processes as per AR GOM/ROM 3.01 - 3.07

3.01 Collection Segmentation & porftolio allocation

3.02 Active Collection (incl visit & schedule check pick up)

3.03 Prepare & Execute dunning runs

3.04 Trigger & follow-up on escalation process (incl visit)

3.05 Prepare, execute, follow-up credit hold (temp credit stop)

3.06 Prepare, execute, follow-up outsourced collection

3.07 Prepare, execute, follow-up debt recovery & legal referrals



Degree Holder or equivalent by experience.

>5 years experience in a Finance/SSC environment

Good in motivating employees

Possess leadership skills in managing and training employees