Expedia Group

Credit Control Collector - English Language Support (Kuala Lumpur)

Expedia Group
Petaling Jaya/ Kuala Lumpur, Malaysia
Rewards and benefits that suit your lifestyle
05 Dec 2023
05 Jan 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

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Credit Control Collector - English Language Support (Kuala Lumpur)

This position is part of the Global Financial Operations team. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers, and cooperating with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and carries a positive attitude.

As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone and email, requesting payment and reconciliation of compensation owed in accordance with their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with strong communication skills.

What you'll do:

  • Make pro-active collection calls, send reminder emails to hotels regarding unpaid invoices and handle inbound calls from hotels
  • Analyze and understand the reasons why hotels delay payments
  • Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
  • Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team
  • Follow up with hotels on a recurring basis and build relationships with them
  • Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available
  • Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
  • Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collection targets

Who you are:

  • Bachelor's or Master's Degree in a related field; or equivalent related professional experience
  • Excellent English Language proficiency, additional language proficiency a plus
  • Working knowledge of basic programs including Excel, Word, and Outlook
  • Detail-oriented, organized, efficient and ability to multi-task
  • Excellent problem-solving, analytical and mathematical skills
  • Positive attitude, goal-oriented, and ability to work with minimal supervision
  • Excellent verbal and written communication skills
  • Dependable, flexible, and ability to work in a fast-paced, changing environment
  • Ability to handle potentially volatile situations

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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