Business Analyst - FM

West Midlands, United Kingdom, United Kingdom
Competitive salary
01 Dec 2023
15 Dec 2023
Approved employers
Approved employer
Job role
Business analyst
Business Analyst - Facilities Management

Flexible working options, attached to any Serco office (either Solihull, Hook or London with travel as and when required)

Full Time, Permanent (37.5 hours per week)

Competitive salary plus benefits

Here at Serco, we are looking for an FM Business Analyst to join the Data & Insights and Business Analysis team. Reporting to the Head of Analytics & Insight (UK&E), you will be supporting operational teams and the FM program team to develop the facilities management system to ensure that the technical solution meets the requirements of the business. This will involve documenting the business processes, data flows and reporting requirements to enable the successful implementation of MRI Evolution across the UK&E business.

FM forms a large part of our business and therefore this is a high-profile area with a significant degree of exposure. The environment is fast-paced and target-driven and it's imperative that this individual has had experience of working in a similar capacity.

Main responsibilities of the role include:
  • Work with stakeholders across FM to define the requirements for reporting and analytics and to ensure that the data models that are built and delivered meet the expectations of the business.
  • Establish and streamline processes to support the maintenance and optimization of facilities.
  • Ensure that asset data is accurately and consistently maintained, document processes that demonstrate how the data and platform should be used to ensure that platform is optimised and meets business needs.
  • Document high-level and low-level business requirements to support the FM programme and the individual projects that make up the programme of work.
  • Provide BA support for the mobilisation of contracts across all sectors that require an FM capability.
  • Elicit, validate, prioritize, and document business and technical requirements to meet business needs.
  • Work closely with stakeholders from within the business and demonstrate how IT can help support their plans and to challenge business processes.
  • Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs.
  • Model and map business processes and assist with the development of solutions to address business problems and improve business processes.
  • Work with internal development teams to oversee the implementation of new technology and systems.
  • Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria.
  • Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.).
What you'll need to do the role:
  • A recognised qualification in Business Analytics, preferably certified through the BCS.
  • A degree in an Engineering discipline with at least 5+ years' experience working in an FM/Asset Management capacity is required.
  • Confident working with complex data and systems, with experience of MRI Evolution.
  • Technical knowledge and exposure such as APIs, SQL ERP systems.
  • A solid background in business process application design, technical requirements, functional and technical specifications.
  • Excellent presentation skills, with the ability to engage with an audience and influence thought process.
  • Experience and ability to use processes, tools and techniques associated with business process re-engineering to identify service improvement and new solutions for service delivery.
  • Excellent ICT skills including use of key Microsoft Office programmes, in particular Excel.
What we offer:
  • Competitive salaries plus bonus entitlements.
  • Company car.
  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • Private Medical Insurance.
  • Annual Leave Purchase Scheme.
  • Flexible working options.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Life Assurance, Health Cash Plans, free flu jabs and more.
  • Access to a huge range of discounts and exclusive deals which include cinema discounts, merlin attractions, online shopping, leisure and hospitality, and mobile phone discounts/
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.
About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

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