WNS Global Services (Pvt.) Ltd

Lead Associate - Operations

Colombo (LK)
28 Nov 2023
28 Dec 2023
Approved employers
Approved employer
Job role
Contract type
Full time
Experience level
Part qualified

The Lead Associate is responsible for Daily, monthly, quarterly and yearly BAU tasks such as preparation of journals, MI reports and reconciliations.

Operational Parameters
• Carry out period close activates to the client, undertaking tasks such as Journal Processing, Reconciliations and issue investigations.
• Preparation of Quarterly packs, along with adequate commentary on material balances and variances
• Ownership of allocated processes/reporting and ensuring all process/reporting deadlines are met and control adherence
• Communicate any service delivery issues, deviations or potential delays in achieving deadlines, to the Team Leader
• Ensure Detailed Procedure Manuals are updated accordingly for the owned processes/reporting
• Ensure information related to the processes/reporting owned are maintained in the agreed format
• Ensure to keep immediate manager informed on any identified issues on deliverables
• Ensure any adhoc request from client to be address/action on timely manner

Customer Satisfaction
• Proactively handle service delivery issues, deviations or potential delays in achieving deadlines by keeping the relevant parties informed
• Meet client expectations as measured by monthly service delivery reviews [Agree, Strongly agree ratings]
• Maintain good working relationship with onshore peers

Transformation, Innovation and Process Improvements
• Identify areas of improvement in processes owned and informing the management to obtain approval to implement change
• Identifying non valuing activities to be eliminated and standardize the process
• Suggest automating opportunities of the process by removing manual steps and introducing formulas or macro

Operational Development and Continuous Improvement
• Proactively engage with the process improvement and improve the quality of the deliverables
• Continuously engaging with the team to improve the current BAU and improve the efficiency of the processes

More searches like this