WNS Global Services (Pvt) Ltd.

Lead Associate - Operations

Colombo (LK)
27 Nov 2023
27 Dec 2023
Approved employers
Approved employer
Contract type
Full time

Lead Associate - F&A - General Ledger Accounting

The Lead Associate is responsible for Daily, monthly, quarterly and yearly BAU tasks such as preparation of journals, MI reports and reconciliations.

Operational Parameters
• Carry out period close activates to the client, undertaking tasks such as Journal Processing, Reconciliations and issue investigations.
• Preparation of Quarterly packs, along with adequate commentary on material balances and variances
• Ownership of allocated processes/reporting and ensuring all process/reporting deadlines are met and control adherence
• Communicate any service delivery issues, deviations or potential delays in achieving deadlines, to the Team Leader
• Ensure Detailed Procedure Manuals are updated accordingly for the owned processes/reporting
• Ensure information related to the processes/reporting owned are maintained in the agreed format
• Ensure to keep immediate manager informed on any identified issues on deliverables
• Ensure any ad hoc request from client to be address/action on timely manner

Customer Satisfaction
• Proactively handle service delivery issues, deviations or potential delays in achieving deadlines by keeping the relevant parties informed
• Meet client expectations as measured by monthly service delivery reviews [Agree, strongly agree ratings]
• Maintain good working relationship with onshore peers

Transformation, Innovation and Process Improvements
• Identify areas of improvement in processes owned and informing the management to obtain approval to implement change
• Identifying non valuing activities to be eliminated and standardize the process
• Suggest automating opportunities of the process by removing manual steps and introducing formulas or macro

Operational Development and Continuous Improvement
• Proactively engage with the process improvement and improve the quality of the deliverables
• Continuously engaging with the team to improve the current BAU and improve the efficiency of the processes






• Min 3 yrs experience in accounting practice of finance department or audit firm

• Pursuing Intermediate/Final Level of CIMA/ACCA/CA Sri Lanka/Any other Professional qualification in the Finance stream or Possess Degree in Finance from a recognized university

Soft Skills
• High capability in data analytical skills
• Decision making ability & Attention to detail
• Should be Proficient in Microsoft office package (Word/Excel/PowerPoint)

Other Skills
• Experience in working with a recognized ERP system is preferred

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