Northern Trust

Client Service Consultant, Custody

Tempe, AZ
20 Nov 2023
20 Dec 2023
Contract type
Full time
Experience level
Qualified accountant

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

A Consultant on the Investment Operations Outsourcing (IOO) Client Service team has broad, in-depth knowledge of the business and acts as the first point of reference for day-to-day queries as well as serves as a liaison to related areas. The Consultant works on relatively complex, high profile activities and projects involving committees and/or senior management and may sometimes include the end-client. The Consultant focuses on maintenance and implementation of policies and procedures, while building towards becoming an area expert. The Consultant operates under general supervision but works independently most of the time.

  • Responsible for providing client service through the execution of daily functions and tasks.
  • Understand and enhance desktop operating procedures and controls.
  • Responsible for providing timely response to queries and finding resolution to avoid repetitive actions.
  • Works effectively both as a team member as well as an independent self-motivated individual.
  • Responsible for multiple projects of various complexities.
  • Cross train on other functions as well as provide back up.
  • Serve as a key subject matter expert and mentor to junior level employees.
  • Able to identify opportunities for improvement within existing technology applications while acting as a liaison with Partner areas to drive resolution.
  • Independently build relationships with internal and client contacts. Responsible for understanding client’s business needs and deliverables.
  • Act as the escalation point of contact for client issues or inquiries.
  • Understand current Service Level Agreements (SLAs) that are directly related to job function(s).
  • Establish, build & maintain effective working relationships with key partners internal and external to the organization.
  • Drive the engagement of other partners as appropriate to solve client inquiries/issues.
  • Understand impact of personal job function(s) on IOO peers and applicable shared services partners.


  • A college or university degree and/or 4-6+ years of relevant work experience Previous Financial Industry Operations, Asset Management and/or Investment Operations experience a plus
  • Previous exposure to business process and/or technology enhancement initiatives
  • Previous Client Service experience in a service oriented environment
  • Excellent oral and written communication skills
  • Able to prioritize and multi-task
  • Analytical and problem solving skills
  • Knowledge of financial services, asset management and/or investment operations
  • Attention to detail
  • Works with a sense of urgency

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.

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