Associate Credit Debt Collection with Turkish

As an Associate Credit Debt Collection, you will be responsible for performing debt collection activities for Shell operating. This will require creating very good working relationships with the local Credit Team, Sales, and other business partners. Having the ability to meet with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Your Main Accountabilities Would Be:

• Responsible for performing debt collection activities for Shell operating units.
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with the Downstream Credit Manual.
• Adhere to the escalation process in carrying out the debt collection activities.
• Responsible for managing release of credit-blocked orders.
• Maintain and foster good working relationships with Sales, the business, and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA.
• Perform cash allocation and investigate payment discrepancy reasons if the customer fails to provide it in their remittance data.
• Recommend and implement solutions for regular offenders, bad payers.
• Have good communication skills and maximize this to deliver above-average performance in debt collections.
• Effectively collaborate with team members and other internal stakeholders.
• Provide support to the Debt Collection Supervisor

Requirements:

• Turkish language business proficiency
• English C1
• Excellent interpersonal and communication skills.
• Proactive and demonstrating full ownership of assigned tasks.
• Experience in performing call-outs and other collection efforts to third-party customers would be an advantage.
• Proactive and demonstrating full ownership of assigned tasks.
• Experience in performing call-outs and other collection efforts to third-party customers would be an advantage.
• Degree in Accounting or any related Finance/Business course preferred.
• 1 year of relevant work experience would be an asset.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!