Insurance - Conduct & Compliance Regulatory Consultant - Director

Competitive salary
21 Sep 2023
04 Oct 2023
Approved employers
Approved employer
Experience level
Risk is all around us and in our complex world, is changing all the time. Our teams bring people from diverse backgrounds together, using their skills and cutting-edge technology, to help solve complex problems. We are pioneers in a world of changing risk and our market leading services build resilient organisations. Join us and together, we can support our clients to rethink risk.Who we are looking for The world of Risk and Regulation has been going through a period of fundamental change - it continues to evolve in a fast moving political and commercial environment as do the businesses it affects. We are working across the financial services sector with our clients dealing with the impacts and adaptations required - join us on the journey and be part of creating a new and relevant financial services industry. The Insurance Risk and Regulatory team has significant growth plans and is looking to expand its leading regulatory business. We are looking for individuals at Director grade who have relevant experience and knowledge of conduct & compliance regulation in the insurance market to advise and deliver regulatory change projects to our large number of clients in this sector. PwC is the leading advisory firm in this space and our team is expanding and looking for additional talent to supplement the team with conduct & compliance knowledge and experience.

Background to the Insurance Regulatory Market

The regulatory environment for the insurance industry in the UK is continuously changing and the expectations of regulators are increasing. Recently firms have had to adapt their business models to changes arising from Brexit, the challenges of Covid-19 (both operationally and financially), and the enduring low yield environment. As well as an ever changing macro environment, insurers and brokers are having to navigate complex regulation whilst seeking to achieve their strategic goals in a competitive market. The treatment of vulnerable customers, plans on consumer duty, new rules for general insurers on pricing and the long term effects of pension freedoms for life insurers are just some of the areas where compliance and regulatory specialists are having to guide businesses on the requirements and expectations of regulators.

Further change is also coming. The UK government continues to look to position the UK for long-term growth and to enhance international competitiveness in a post-Brexit era, including reviewing the role of regulators and the current suite of regulation. Operational resilience requirements are being rolled out and climate change, culture, and inclusion and diversity are areas of regulator focus, raising the bar of expectation for market participants. Firms are keen to understand these upcoming regulatory changes and will require support in implementing them.

Capital providers continue to seek opportunities within the insurance sector, leading to investment and M&A activity, as such there is a high demand for regulatory diligence and post-deal services. Firms are therefore looking for support with regulator engagement and approval processes as businesses startup or undergo major change. Client's value the knowledge, insight and regulatory relationships that we hold.

Working within our Team

As the leading provider of professional services to the insurance industry, PwC works with all of the leading insurers in the UK. If successful, you will work on a range of exciting projects across many areas of the regulatory spectrum gaining a diverse understanding of the risks faced by insurers and brokers and provide advice on innovative solutions. As a team we work collaboratively on projects, often with colleagues from other specialisms. We also aim to empower individuals to seek areas of focus, supporting development in those areas through on the job learning and mentoring. You will also have access to PwC's market leading development framework in order to get full support through your personal development.


You will:
  • Be a member of the Insurance Risk and Regulatory proposition leadership team, contributing to the setting of the strategy for the team and leading the delivery of parts of the strategy;
  • Take a lead role in managing the delivery of some of our largest and most complex projects, working closely with engagement partners;
  • Be the lead responsible person for projects not requiring direct partner oversight, you will have full oversight responsibility for these projects, including signing on behalf of the firm;
  • Be responsible for parts of our go-to-market strategy, developing propositions, coaching and developing the team and marketing our services to clients;
  • Build and maintain client relationships relevant to our team, building deep and trusted relationships with the most senior people at our clients and working as part of account teams with colleagues from other specialisms;
  • Lead and contribute to thought leadership in areas of emerging and evolving regulation;
  • Contribute to the operational running and development of the team, through involvement in recruitment, training, mentoring and other areas.

The following skills are required for this role:

Essential skills:
  • Prior knowledge of the insurance sector, including a strong understanding of conduct regulation and regulatory expectations faced by insurers and brokers;
  • Experience advising, supervising or working for insurers/brokers in a senior risk, compliance or regulatory capacity;
  • An ability to understand, interpret and communicate complex regulation to a range of audiences;
  • Strong client handling and relationship management skills;
  • Strong written and verbal communication skills;
  • Experience of problem solving and ability to implement and deliver solutions tailored to clients' needs; and
  • Experience in leading or supervising teams to deliver multiple projects on time and to a high quality.
Desirable Skills:

The range of technical skills our clients are looking for is broad. Whilst we welcome applications from all those who fit with the responsibilities and essential skills set out above, we particularly would welcome applicants with skills in one or several of the following areas:
  • IDD; Product Oversight and Governance, Pricing, COBS
  • Conduct risk frameworks, including product governance;
  • Regulated activities and regulatory permissions;
  • Governance requirements and expectations;
  • Prudential requirements for brokers, including Threshold Condition 2.4 assessments;
  • Experience in undertaking or reviewing regulatory processes e.g. approvals and notifications; and
  • Experience in designing, implementing or reviewing risk management frameworks for insurers and brokers.

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