OTC Specialist with Turkish language

Requirements:

• University graduate
• 1 year of experience in Accounts Receivable/ Order to Cash
• Working experience with MS Office or equivalent office productivity tools
• Fluency in English and Turkish min. C2 level                                                                              
• Good Business awareness, Team work, Adaptability, time management
• Business Awareness of the Financial processes, AR Collections including knowledge of upstream and downstream processes and how they impact internal and external customers

Responsibilities:

• Telephone or chat based support to resolve customer / vendor queries
• Adherence to normal contact center metrics defined for the processes, such as First Contact
• Resolution, Average Handle time, Average Speed of Answer among others as relevant
• Support and guidance on process to newer team members

We offer to the candidates:

• Great atmosphere
• Internal trainings
• No trial period
• Career in the multinational company
• Opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from
• Multisport reimbursment