GPO Limited

Accounts Receivable Team Coordinator (Health Care Sector)

GPO Limited
Ebene City (MU)
Not Disclosed
04 Sep 2023
04 Oct 2023
Approved employers
Approved employer
Job role
Contract type
Full time

The Team Lead will be responsible to oversee a small team of account officers and will be the gate keeper to ensure quality and service delivery KPIs.


Description of the Role:

  • Ensure smooth running of the day-to-day operations
  • Ensure that the team operates according to the accounting procedures of the client
  • Ensure the execution of the quality control framework
  • Ensure that the team delivers the services according to SLAs and KPIs
  • Being the main interface between both internal and external stakeholders

Description of the Tasks:

Managing day to day operations

  • Execution of the control and monitoring framework
  • Follow up on backlogs
  • Identification of production alerts and escalation through the proper channels
  • Define and execute relative action plans.


  • Conduct daily team meetings to organize the work and review performance
  • Conduct Week review of KPI and Quality with the team
  • Managing the communication with both internal and external stakeholders
  • Handling of queries and ensure client satisfaction

General tasks

  • Execute month end tasks in the accounting system
  • Execute the control plan in terms of process and Accounts checks
  • Execute Transaction processing quality checks
  • Ensure that operational tracking tools are being used by team members as per procedure
  • Daily follow up and actions on suspense accounts
  • Reporting of accounting officers’ performance and service delivery KPIs
  • Ensure proper invoice dispatch to clients
  • Provide support and coaching to account officers.
  • Any other duties as required


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