OTC Manager

Role Purpose

Order-to-Cash (OTC) covers the end-to-end process of Customer Master File (CMF), Billing, Credit Management, Accounts Receivable and Query Handling.

This role will act as country single point of contact for OTC issues. Plan, execute, manage and achieve effectively OTC deliverables, manage OTC performance of Shared Services team, promote continuous improvement to OTC processes and ensure compliance for Internal Control (CRISP) OTC, AP OTC, DOAG, Global Collection Treatment Plan (CTP) and NSS policies. Lead in OTC related projects.

Accountabilities

Head of Finance

Assist the Head of Finance in driving OTC performance and achieving targets.

Ensure compliance to AP OTC, Internal Audit (CRISP) OTC, GCTP and NSS policies.

Be country single point of contact for OTC matters.

Continuous improvement to OTC processes in collaboration with SSC teams

Commercial/ Ops/ CS

Supporting commercial/ Ops/ CS needs and feedback while achieving OTC targets and ensuring compliance to policies and CRISP  

Finance & Accounting

Ensure correct accounting treatment per IFRS and DP DHL policies for OTC transactions.

Customer Master File (CMF)

Work with SPD team to review and archive 12 months inactive a/c by customer sites

Review and ensure correct tagging for new accounts setup in COMET

Ensure timely implementation of Global Pricing instruction Month-end reports review

Billing (Pre/ Post/ RLR/ CEMS/ Duty Billing/ External Billing)

Assist Finance Manager to support implementation of Billing Modernization Roadmap and ensure sustainability of “To Be” states  

 Approve Credit Note per DOAG, ensure controllable root causes are fixed timely and drive PIP% target.  

Credit Risk Management

Recommend appropriate credit terms, credit limit for both freight and duty account opening before being approved by Finance Manager Perform periodic review of credit limit and terms

Review to mitigate credit exposure of high ad hoc trading Mitigate exposure in write off

Accounts Receivable & Query Handling

Lead in monthly credit review between Commercial and SSC Collection teams, ensure issues or disputes are resolved timely to enable smooth collection process

 Lead in monthly key customer visits and participate in Quarterly Business Review (QBR) with Commercial team Drive AR & Query KPIs Lead weekly

Process improvement and training

Analyze, identify and execute process improvement from Credit Note root cause report,