Senior Business Analyst

Role Purpose

• Ensures the scope, detailed requirements, and business outcomes for assigned projects/programs within CRM Technology are sufficiently captured, understood, and translated for business and technical delivery teams.
• Collaborates with/across multiple teams and roles to ensure solutions align to defined processes and requirements.
• For the Project Centre for Enablement (C4E) Delivery path, acting as the capability BA, works with the SMEs on the Capability teams to ensure that the planned delivery is understood and fit to be received into Production.

Key responsibilities

For Project C4E Delivery path:

- Responsible for the elicitation, analysis and documentation of business needs, detailed requirements, and process maps.

- Elicits, writes formal specifications, and communicates business requirements between development and business teams to design and implement business solutions as part of Project and Program delivery.

- Develops and improves business processes within the Technology and business organizations and understands client requirements, specifying and analysing these to a sufficient level of detail to ensure clarity of definition and ability for technical teams to translate to a technical solution design.

- Works with developers, architects, and solution designers to translate complex business requirements and provides feedback on technical solutions proposed.

- Responsible for building and maintaining a relationship with business stakeholders and impacted users, as part of Project and Program delivery.

- Demonstrates proposed solutions to stakeholders and seeks and addresses feedback.

- Proactively identifies, recommends, and implements improvements to the process as it relates to assigned projects.

- Develops an in-depth awareness and understanding of multiple technologies such as Salesforces' Sales Cloud, Service Cloud, Experience Cloud, CPQ, DocuSign CLM and e-Signature.

- Ensures Technology Partner Organisations' development follows a click not code approach to fixes and enhancements.

- Works within the defined governance on platform resiliency and stability with a focus on driving down technical debt and capabilities reuse across divisions.

- Actively works with the CS's aligned to the BA's assigned portfolio of projects, keeping them informed on the progress of the BA work on the Project, and asking for SME advise as appropriate.

- Supports the successful transition of new capabilities deployed by CRM Technology programmes and projects to BAU support, including preparation of knowledge transfer materials as defined by the Project and BAU team as part of the operational readiness process.

- Engages in support activities that may be required by the CS team in the agreed ELS (Early Life Support) period post Project deployment.

- Invited to contribute to CRM Technology 'Trailblazers' user groups to share CRM Technology Roadmap visibility and progress reporting, and case studies for delivered Projects of note.

Critical deliverables

For Project C4E Delivery path:

• Manages the detailed scoping and requirements working with business stakeholders, SMEs, Technology Partner organizations and internal CRM Technology and Corporate Technology teams, in relation to project delivery.
• Responsible for adhering to best practice development principles and supports the complex regulatory landscape in which our end users operate by adhering to appropriate governance and security controls - namely the C4E Framework.

Impact

Role impacts all divisional users of CRM Technology and downstream systems reliant on Customer Data - 10k users across Capital Markets, Post Trade and Data & Analytics.

Key KPIs

• Delivered solutions meet business expectations
• Project compliance to delivery framework as it relates to scope and requirements
• Business benefits KPIs relating to projects can be tracked and outcomes measured - including business ability to meet project requirements.

Technical / job functional knowledge

• Experienced professional with in-depth knowledge of business and systems analysis
• Adapts traditional approaches to solutions and applies in different circumstances
• Experience of delivering projects both in accordance with Agile and Waterfall methodologies.
• Results focused with ability to work under pressure, to deadlines and without constant supervision.
• Proficient in the use of Microsoft Office applications (Word, Excel, Outlook, Teams, Power Point).

Business and sector expertise

• Experience of business process and requirements analysis in a highly regulated and complex Financial Services environment.
• Experience of developing and influencing strategic working relationships with Technology Partner Organisations.

Personal skills and capabilities

• Strong verbal and written communication skills, with ability to communicate technical information to non-technical partners and to listen to identified concerns and adapt accordingly.
• Ability to influence across multiple functions.
• A continuous desire and willingness to learn and develop your current knowledge and skillset.
• Frequently keeps up to date with the latest industry development and technology innovations.
• Flexible in approach, adapting plans and strategies to help manage risks around ambiguity.
• Strategic problem solver with strong intuition for business and well-versed in current technological trends and business concepts.
• Proven experience of interacting effectively at all levels of the business.

Diversity & Inclusion

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.