Payroll Service Manager

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Join us and lead a great team!

Are you an experienced payroll professional who has good communication skills, is client focused and is ready to manage a bigger team? Are you looking for a new opportunity where you can lead and grow at the same time?

Our continuously growing HR and Payroll Service Practice is looking for a new Payroll Service Manager leading a bigger team with a portfolio of medium-sized and well-known multinational clients.

The Payroll Service Manager as a key pillar oversees service delivery and client onboarding, and ensures outstanding client service quality with a strong support of team members. He/She supports higher level leadership for corporate-level strategic issues and their implementation, and communication to employees.

What would you do in your new role?

People Management:

• Focusing on people first company culture that emphasizes quality services and continuous improvement, including on retention, people development and career planning.
• Drives a team to achieve the company’s goals
• Supports and contributes organizational changes in respective team (reviewing processes, communicating organizational changes to Customers/Employees).
• Owns workforce planning, maintains optimal workforce allocation and enhances operational efficiency
• Performance evaluation of direct subordinates; responsibility for proposing rewards and salaries
• Assessing training needs and consulting with HR team.
• Support in selection process, conducting interviews with potential candidates.

Support Business and Managing Clients:

• Supports corporate-level strategic decisions and their implementation, and communication to employees.
• Responsible for specific performance indicators and KPI goals and strives for continuous improvement of client and employee satisfaction
• Handles customer quality escalations for the service within the team, document and elaborate an action plan to eliminate quality complaints.

Collaboration with stakeholders:

• Supports Group/Market priorities and projects – getting familiar with projects, contact with stakeholders, provide resources, being a project manager if necessary. Sets his/her team’s priorities.
• Responsible for the seamless delivery of our services
• Ensures seamless collaboration within your team and cross teams, with affiliates, within the department, local and market leaders, and with regional function colleagues in local and foreign offices.
• Participation in professional and other necessary (Sales, HR, Finance) meetings.
• Collaboration with the Business Development team and Finance Department, providing professional support when needed.

Ideally, you meet the following hiring criteria:

• Bachelor’s degree;
• Good understanding and knowledge of full cycle payroll;
• At least 5 years of experience in payroll with at least 2 years of experience working in a client-facing environment, with a good track record of delivering services;
• Fluent English;
• Nexon knowledge;
• Self-organized with good time management skills;
• Strong problem-solving skills;
• Dedicated team player with effective verbal and written communication skills;

What’s in it for you?

• Attractive benefit package – consisting of private health insurance and competitive cafeteria amount with various options on disposal so that you can use this benefit in the way you prefer.
• Value-based culture – you will find a pleasant and modern work environment that is strongly built up on teamwork, respect, and integrity. No-blaming culture and collaboration are the essence of our continuous success and stability. Through regular engagement surveys, we are constantly striving to turn valuable insights that we receive from our employees into concrete actions.
• Supportive environment with flexibility – Our inclusive work environment allows you to work from home even after pandemic, helping you find the right work-life balance.
• Continuous development – Whether you are an experienced professional or ambitious new talent, you will expand your knowledge and build up your skills by working with our highly experienced colleagues, but also by working for our international clients on interesting and challenging work. We also aim to support your development with various trainings and learning opportunities offered by our TMF Business Academy.

About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 9,600 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

Applications close: 15 Jun 2023 Central European Daylight Time

For further information, and to apply, please visit our website via the “Apply” button below.