Operational Business Manager, Corporate Tax - London

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

Operations

• Ensuring that finances are understood and actioned:
• Collecting the right detail on recoveries, utilisations, provisions etc and feeding into dept meeting/Performance managers and partners on this
• Championing a more effective billing process
• Ensuring that team keep on top of client code admin and billing
• Ensuring that there are documented department processes (client take on, post, how we use M Files etc)
• Ensure correct training, take up and use of our technologies (M Files, Alphatax, Interaction, Egress etc)
• Chase outstanding timesheets, Billing information and WIP provisions
• Oversee Post allocation to ensure that Post is actioned on a timely basis.
• Review PDM New client set up code to ensure time is transferred to client codes when established
• Oversee KYC take-on procedures and identify any issues in the process and assist in improving process.

People

• Organising department meetings (providing a structure to these, arranging who is speaking and what topics covered, circulating action points)
• Oversee the appraisal process
• Agree with the Partners/Existing Performance Manager who are the appraisal managers for who
• When appraisals are carried out and in what format
• Re feedback and suggestions for improvement
• Ensure a balanced scorecard system is place for uniformity of attributes/behaviours/responsibilities for each grade to
• Ensuring useful and timely information is communicated to the team on salary reviews/bonuses etc. Assist Partners/Performance Manager in completion of salary review/bonus spreadsheets including liasing with HR and other departments as necessary

 Recruitment

• Develop with Partners a People Strategy
• Liaising with partners on current recruitment needs
• Liaising with recruitment department and Early Year Careers (for graduate)
• Assist in organising interviews, collating feedback and
• Feed in as required to National Tax talent plan
• Onboarding New staff
• Ensure Department Induction undertaken
• Develop New joiner Department information including team structure and profiles
• Ensure Performance Manager and Buddy
• Assist in Trainee Rotations between departments so all departments and staff aware of start/end dates
• Oversee Department calendar to ensure sufficient cover during holidays and exam times.

Risk

• Review Risk reviews and identify and implement any areas of improvement in Department processes.

Client/Markets

• Manage the Corporate Tax Compliance Portfolio allocation (in discussion with Partner and client teams involved) to ensure that each portfolio:
• Sufficient and appropriate resource based on risk grading
• Allocate Manager/AM and junior trainee to each client – Ensure appropriate for grade, objectives set and availability
• Update for joiners/leavers and promotions as well as maternity/ long term sick cover
• Has a clear Manager role who is responsible for day to day contact with client
• Agreed timeline
• Expected billings and WIP recovery
• Audit manager (if appropriate)

Why choose Crowe?

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities, and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition, you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus, an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance, and merit.

We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.

For further information, and to apply, please visit our website via the “Apply” button below.