Shell Business Operations

Analyst- Credit Debt Collection - Italian Speaker

Krakow (City)
Not disclosed
30 May 2023
14 Jun 2023
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

The Role


  • Responsible for performing debt collection activities for Shell operating units.
  • Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual.
  • Adhere to the escalation process in carrying out the debt collection activities.
  • Responsible for managing release of credit blocked orders.
  • Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA.
  • Perform cash allocation and investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
  • Negotiate and recommend refinancing of overdue debts.
  • Contribute ideas on process improvement.
  • Have good communication skills and maximizes this to deliver above average performance in debt collections
  • Effectively collaborate with team members and other internal stakeholders
  • To provide support to the Team Manager.
  • Degree in Accounting or any related Finance/Business course preferred
  • Very good knowledge of English oral &written (min. B2/C1)
  • Very good knowledge of Italian (min. B2/C1) and Spanish – nice to have
  • With 1-2 years relevant work experience
  • Excellent interpersonal and communication skills
  • Experience in performing call outs and other collection efforts to third- party customers


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For further information, and to apply, please visit our website via the “Apply” button below.

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