Barclays

Salesforce Business Analyst

Recruiter
Barclays
Location
Pune, Maharashtra, India
Salary
Competitive salary
Posted
27 May 2023
Closes
10 Jun 2023
Ref
90359064
Approved employers
Approved employer
Job role
Business analyst
Job title :Salesforce Business Analyst
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

BUK & BX - All locations

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
The role holder will take prime responsibility, working with the Project/Programme Manager and stakeholders to identify, quantify, plan and control all business analysis related activity on a business change project/programme from initial scoping, requirements gathering, through to operational design and support of implementation activities.
• To manage specific Business Analysis work streams on major business change projects and small change programmes to provide specialist, objective analytical insight based on work completed by Subject Matter Experts (SME's) on a project/programme.
• To assess, design, develop and implement new business processes, systems, products and services that are the deliverables from a strategic business change project as part of an overall strategic business change programme.
• To be able to demonstrate up-front thinking and offer informed challenge to drive shaping of solutions that drive the right outcome for our business and our customers.

What will you be doing?
• Complete a complex and diverse range of tasks against Key Performance Indicators (KPI's)/Objectives
• Effective management and reporting of own time to deliver against project plan
• Lead the production and manage sign off of:
• Project analytical fact base
• Project business requirements definition (high and detailed level) / User Story's
• Project operational design (high and detailed level)
• Contribute to the production of:
• Project business and benefits case
• Project change impact assessments
• Training material
• Potentially line manage and mentor BA4 Business Analysts to assist with their education in analysis skills, quality of work and personal development.
• To lead objective analytical insight based on work completed by Subject Matter Experts (SME's) on BAU activities and business change projects.
• To initiate, formulate and present recommendations based on analysis in order to influence the decisions made by the Project Management and/or Product/Demand owners
• Provide support to the Project Manager and Business Architect.
• Be responsible for their own professional development needs.
• To pro-actively build an awareness of the wider change portfolio and business, to challenge ways of thinking based on fact and demonstrate flexibility to support wider Salesforce objectives and priorities as needed.

What we're looking for:
• Strong and proven BA skills/experience
• Requirements Gathering - experience in requesting, assembling and breaking down client information and necessities and production of functional requirement documents.,
• Create data flow diagrams and various process flow diagrams to enable a better system of understanding.
• Strong Communication skills (verbal and nonverbal) and relational aptitudes.

Skills that will help you in the role :
• Industry standard BA qualification
• Knowledge of Salesforce CRM including Sales Cloud, Servicing Cloud, Marketing Cloud, Community Cloud, Financial Services Cloud

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

#Software Engineering

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