AR/Collections Analyst

AR/Collections Analyst

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Baxter

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Your role at Baxter

The Analyst, Accountant AR in Baxter is responsible for multiple accounts, executing collections activities and resolving disputes within the prescribed time frame assigned to the account.

Your team

We develop quality products with the patient in mind, so our marketing efforts are also patient-centric. That means you can be proud of our work and the value we provide to people every day.

As a large, multinational organization, you have the opportunity to expand your knowledge through collaboration with a variety of individuals, exposure to different facets of our portfolio, and a supportive leadership team that encourages ongoing development

What you'll be doing

• Complete daily activities as prioritized by GetPaid
• Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.
• Understand customer profiles and their related sensitivities.
• Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments that have been assigned to the account.
• Resolve within the prescribed time frame those A/R related Dispute that have been assigned to the account.
• Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
• Maintain daily Pending Order and On-Hold reports.
• Issue requests for refunds of cash on account or credit memos as needed.
• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.
• Enter note into Get Paid and provide sufficient information to the owner.
• Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
• Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
• Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Develop strong working knowledge of customer base and company organizational structure.
• Support the training and process improvement effort.
• Participate in the performance review process.
• Achieve past due percentage and DSO related goals.
• Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance
• Support the training and process improvement effort.

What you'll bring

• Bachelor degree in Finance
• 2+ years experience in SSC or similar corporate role with primary focus on data analytics.
• Excellent customer communication skills with high proficiency in speaking and writing (English+ additional languages to be specified
• Functional knowledge of the accounts receivable and dispute management processes.
• Proficiency using accounting and cash application software preferred.
• Proficient in using Microsoft Office suite.
• Experience in Collections process improvements.

For further information, and to apply, please visit our website via the “Apply” button below.