Fund Accounting Client Service Manager

We’re excited and proud to expand our footprint into the Boston metro area to support our business growth. Our dynamic leadership team brings strategic vision and hands on collaboration for new joiners, giving them the opportunity to partner directly and build strong long term relationships. The opportunity and exposure in Boston is thriving and we can't wait to connect with you!

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Global Fund Services:

Global Fund Services (GFS) is a full-service provider of fund solutions to investment manager and fund company clients around the world. North America GFS Operations provides Fund Accounting and Administration, Custody Servicing, Investment Outsourcing Operations, Transfer Agency, and Investor Servicing. Our expert team of 900 partners across North America are solutions-oriented, innovative, and passionate about servicing clients and helping them execute their business strategies. We commit ourselves to ensuring our partners reach their full potential.

Key Responsibilities:

Responsible for service and delivery to multiple clients within Fund Accounting by serving as the primary day-to-day client contact within the Fund Administration organization. Responsible for facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports / information and issue-resolution and effectively communicating client concerns / needs to partners at all levels of the organization.

• Responsible for service and delivery to multiple clients within Fund Administration by serving as primary day-to-day contact between client personnel and the Fund Administration organization.
• Ensures and maintains client service levels to dedicated client(s) by ensuring the timely and accurate delivery of reports / information, attends operational meetings both internally and externally with key client(s).
• Operates independently; has in-depth knowledge of business unit / function. Manages large and / or complex projects such as strategic change management, new business / product initiatives, and process re-engineering.
• Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Client Service Managers to ensure client servicing needs are met.
• Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution.
• Responsible for identifying and addressing service issues as and when they arise.
• Provides technical expertise for new or complex products / services and oversees the implementation of new processes to support these products / services on an ongoing basis to ensure that client needs are met.
• Provides management reporting on Key Performance Indicators (KPIs) and monitors service performance under SLA/SLD requirements.
• Assists client(s) and partners with complex problem resolution.
• Assists with risk management and compliance programs and activities for their assigned group. Strategic and consultative approach in developing, implementing and administering programs within Fund Administration.
• A College or University degree and 8+ years of experience in Fund Accounting/Fund Administration roles.
• Previous experience in financial industry operations, particularly fund administration, accounting, or investment operations.
• Client service experience, particularly in a service provider or operational environment.
• Ability to communicate and collaborate effectively with clients and internal/external stakeholders at various levels of the organization.
• Excellent oral and written communication skills are required.
• Knowledge of financial industry operations, including fiduciary services and use of trust systems is required.
• Analytical and problem solving skills is required.
• Ability to operate independently while functioning as part of a larger group and escalating issues and concerns when appropriate.
• The ability to multitask and prioritize ongoing projects and initiatives against day-to-day inquiries and issues.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of America’s best banks and most sustainable companies! Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.