Billing Specialist (Mandarin Speaker)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary:

The Billing Specialist is responsible for reviewing and processing the daily invoices, e-invoices, consolidated or manual invoices for the customers supported by the regional shared services center. The Billing Specialist will manage Mandarin-speaking countries like Taiwan. Specific responsibilities include: error free invoice processing, problem resolution, customer issue resolution and delivering performance that meets or exceeds service level agreements and customer expectations.

Essential Duties & Responsibilities:

• Complete billing activities, including the oversight of automated billing processes and resolution of errors flagged by the ERP system
• Understand customer profiles and their relative billing requirements (including specific supporting document or billing submission requirements)
• Develop strong working knowledge of customer base and company organizational structure for effective issue resolution.
• Ensure that all products and services have been billed according to the contract and invoices and supporting documents have been submitted to the customer as per the agreed billing method (EDI, e-invoicing, Portal etc.)
• Coordinate with the AR team to follow-up on customer disputes, incorrect invoice information, underpayments, and past due receivables as a result of billing errors in a timely manner.
• Ensure compliance with the Company's billing standardization and automation objectives to ensure a streamlined billing process that can be scaled.
• Resolve Disputes within own area of responsibility according to the agreed upon timeline.
• Enter notes into Get Paid and provide sufficient information and supporting documentation to the dispute coordinator.
• Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.
• Work with internal departments (Pricing, Customer Service, Sales, IT) to research, provide support in obtaining additional information to resolve billing related issues and disputes.
• Identify repetitive issues and communicate those to the proper owners and Billing GPO to facilitate root cause analysis and eradication.
• Represent billing function on cross-functional project teams and support the process standardization and automation efforts to reduce redundancies and inefficiencies
• Support the training and process improvement effort
• Serve as the primary point of contact for internal and external auditors as billing related questions arise
• Keep up to date with billing best practices and technology improvements
• Achieve billing accuracy and other billing related goals

Qualifications:

• High level ability to influence and negotiate.
• Excellent problem solving, and customer service skills
• Excellent customer communication skills with high proficiency in speaking and writing
• Adaptable to new ideas and ways of accomplishing tasks
• Ability to work in a team environment
• Solid proficiency in Mandarin

Education & Experience:

• Bachelor degree in Finance, Accounting or similar work experience.
• Experience in shared service center or similar corporate role with primary focus on billing. Fresh graduates are encouraged to apply.
• Experience in Billing/AR process improvements.
• Functional knowledge of the accounts receivable and dispute management processes.
• Proficient in using JDE and C2C Technology preferred.
• Proficient in using Microsoft Office suite.