Senior Analyst - Process Improvement | Finance Shared Service Center | Corporate Services

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking an experienced finance professional to join our Finance Shares Service Center in the capacity of Senior Analyst – Process Improvement.

Overview of the role

As a member of FSSC Process Improvement team – associate has to support MIS manager on delivering reporting and analytical support;

• Prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management
• Ensure that the data integrity is of highest quality, timely and accurate
• Support FSSC leadership in optimization of business reporting
• Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.)
• Drive SLA performance governance and reporting for FSSC
• Prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team

What you will do

Data management, analysis, and reporting

• Responsible to generate, maintain, consolidate, and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R
• Analyse data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
• Ensure that reports are contextual - provide information based on target audience
• Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
• Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads

Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)

• Prepare Productivity, KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions
• Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
• Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
• Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team

Technical Skills

• Closely work with IT demand manager to ensure reports are being automated and available on real time basis
• Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism and Excel VBA
• Ability to work on big data analytics and system integration

Required skills to be successful

• Should be expert on tools like Alteryx, Blueworks live, Power BI, Tableau
• Should be well versed with VBA coding to build new and maintain existing macro files
• IT savvy with excellent skills on MS Office and sound understanding of systems and processes
• Strong Analytical, process oriented, good communication and presentation skills

What equips you for the role

• MBA Finance/Inter CA or any equivalent degree. Minimum 4-6 years’ experience in relevant field
• Expert and have sound knowledge of SAP T-code, data extraction through various modules like FICO, MM, TRM etc.
• At least 3-4 years relevant experience within a large organization

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

For further information, and to apply, please visit our website via the “Apply” button below.