Manager, Process Operations Manila

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The key responsibilities of the role include:

1. Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff
2. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work
3. Carries out activities that are medium-to-large in scope, cross-functional and technically difficult
4. Spearhead the development, implementation and administration of programs within functional areas
5. Carries out complex activities with significant financial, client, and/or internal business impact
6. Have direct interaction with committees and/or Senior Management
7. Manage daily operational activities and supervise day-to-day work and to act as a mentor to other junior level employees
8. Responsible for maintaining the team’s Key Performance Indicators (KPIs) as per the agreed Service Level Documents (SLD).
9. Able to facilitate discussions and reach decisions
10. Create, maintain and update procedural/process documents

Skills/Qualifications:

The candidate will benefit from having:

• A College or University degree and/or some relevant work experience is preferred. Related Industry qualification / or studying towards, is preferred
• Leadership assertiveness and organizational skills are needed to prioritize assignments and provide feedback to staff.
• Excellent oral and written communication skills are required.
• Functional / Industry Knowledge is required.
• Analytical and problem solving skills are preferred
• Technical skills are required.
• Strong knowledge and experience of expense budgeting and payment.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us.

We value an inclusive workplace and understand flexibility means different things to different people.

Talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.