Client Reporting Analyst, State Street Global Advisors, Officer

Job Description

Purpose of role:

You will be a member of a team responsible for the oversight of production and query management of a diverse range of institutional reports and factsheets for our European and Middle East based clients, covering the full range of the firm’s investment capabilities. Working on and supporting projects and teams will also be a key focus of the role. You will be expected to support the Manger of the team and provide cover where required. The role offers extensive relations with many global functions of the business, notably Relationship Managers, Client Service, Investment Managers, Operations and Information Technology. Additionally, strong partnering will be developed and maintained to provide additional client service support to regional Relationship Management teams. In addition to the major challenges of working within a high quality, dynamically changing, deadline and client driven production environment, you will play a vital role in handling and co-ordinating the timely and accurate delivery of data used within client reports. There will be a positive focus to review processes with the aim of initiating, developing and implementing the necessary enhancements to continually upgrade and enhance report contents and service standards. Query management is also a key element of the role and you will be responsible for co-ordinating client requests. You will also be involved in the on-boarding of new clients and dealing with change requests for our existing clients

Major responsibilities:

• Dedicated responsibility for the production oversight of a defined regional segment of client reports including institutional reports, factsheets, regulatory reporting, distribution agreements, ad-hoc requests and associated requirements to ensure they are delivered accurately and in a timely manner
• Review and co-ordinate new and existing Regulatory requirements including MiFID II, Solvency II, VAG reporting, FTK, Dutch Cost Reporting, COVIP and others to ensure correct processes and reporting is in place across EMEA
• Maintain strong and effective relationships with regional Relationship Management and Client Service teams to ensure a high level of service is provided
• Participation in reviewing, assessing and upgrading global report contents, ensuring appropriate levels of service and information is supplied across a diverse global client base and product range
• Liaise with global operational and portfolio management teams as required to ensure scheduled and ad-hoc client reporting requirements can be met
• Responsibility for maximising the automation potential of client reporting and dependent systems for efficient workflow and production
• Responsible for set up of new Factsheets working with key stakeholders to ensure content is relevant and accurate for the fund range
• Responsible for managing changes to existing Factsheets
• Collaboration with the offshore production team to ensure smooth delivery of monthly/quarterly factsheets and to provide support
• Look to identify client requirements and seek to work closely with client relationship teams to define their needs, seeking ways to enhance the client experience
• Participation in project initiatives and tasks and to work independently until completion
• Support all global reporting teams where required
• Adherence to and upgrading of team procedures and controls
• Review Investment Management Agreements and provide sign off on reporting capabilities.
• Support the on-boarding of new clients change requests for existing clients
• Support the RFP team and confirm RFP and DDQ requests
• Understand systems, data and associated processes and controls
• Active participation in the testing of system enhancements

Person Specification

Education & Experience:

• University Degree or minimum 5 years relevant experience within a similar role in an operations environment of an investment management company. Client Reporting experience is essential

Technical Knowledge:

• Experience in an asset management or investment banking industry, with good working Knowledge and experience of operations, financial instruments and performance measurement functions is essential
• Must be able to demonstrate in depth knowledge and understanding of Client reporting, Portfolio Administration, Accounting, Reconciliation, Performance and Attribution
• A strong focus on change management, robustness, accuracy, flexibility, and a strong commitment to client service, with the ability to develop multiple working relationships with internal and external parties at all levels, are essential role attributes
• Experience in an institutional Client Service team is an advantage
• Awareness and understanding of global client requirements
• Knowledge of Regulatory obligations across EMEA is an advantage
• PC literacy, with Excel skills essential. Knowledge of Salesforce and Appian systems will be an advantage

Personal profile:

• Commitment to the global reporting and associated client service processes
• Initiation and maintenance of good working relationships with all relevant global business areas
• You will have a track record of working to strict deadlines under pressure
• You will possess good organisational and prioritisation skills
• Determined approach to see tasks through to completion
• Ability to work independently on assigned projects and tasks through to completion
• Ability to work on own initiative with a high degree of innovation
• Strong interpersonal and team skills across all levels
• Awareness of business risk and good escalatory judgment
• You will demonstrate a can-do attitude in setting and driving strategic and tactical direction
• Working with other Geographic locations is an advantage

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

For further information, and to apply, please visit our website via the “Apply” button below.