Business Analyst

Business Analyst (Functional Analyst)
Job Location: Brighton (one day a week), Flexible (four days a week)

We are a company driven by a solid set of principles (see below) and purposes such as diversity, equity, and inclusion. Our working culture provides flexibility and naturally a 'hybrid' working model as standard. We are part of the Women in Finance Charter, an initiative set up by the UK's HM Treasury. We want to benefit from the many positives that come by having a more diverse working culture throughout all levels of seniority and lines of business. Our workforce enjoys excellent benefits, including private healthcare, a brilliant pension, and a host of other benefits to ensure you and yours are kept safe and protected.

MetLife Success Principles

• Build Tomorrow - We change and innovate for sustained performance
• Win Together - We collaborate and empower each other to succeed
• Own It - We deliver for our customers

You'll be joining a business that is expanding, cares about the community and the environment. You will get a 9% pension as standard, increasing to 13% company max contribution (plus your 4% = a 17% pension). You can also get up to 31 days holiday, hybrid working, life assurance - employee, income protection, private medical insurance, mortgage advice, gadget cover, life assurance - partner, critical illness, travel insurance and dental cover.

Role Value Proposition:

Now is an exciting time to be working within the EMEA region at MetLife! Strategically important, the region is experiencing investment, growth, stability, and security. With the positive embrace of Agile we are on journey that will see each of us progress our careers, contribute to success of the business in each respective country and enjoy many rewards both personally and professionally in the years to come.

The role of Business Analyst (Functional Analyst) focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The Business Analyst (Functional Analyst) role is to guide the end-users from the discovery, requirements and design phase through the configuration (if applicable) and testing of a new system or functionality. This Business Analyst (Functional Analyst) role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements, troubleshoot problems and provide user support.

Key Responsibilities:

• Participate in discovery sessions to observe, document, and validate business processes and capture key insights.
• Perform gap analysis and recommend solutions.
• Elicit, analyze, document functional requirements and rules.
• Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Define acceptance criteria.
• Provide basic functional and configuration support for a specific COTS/SaaS.
• Prepare technical user manuals, system configuration documents and other technical reports.
• "Provide operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
• Monitor performance, identifying underlying problems.

Business Analyst (Functional Analyst) Essential Business Experience and Technical Skills:

• Highly analytical, methodical with excellent attention to detail.
• Ability to think strategically, assess business risk and apply creative problem-solving skills
• Strong team player and ability to learn quickly
• Proactive work style, especially as it relates to project, client and partner follow-up
• Ability to manage multiple work-streams simultaneously
• Awareness of various work styles, communication and cultural differences and needs; ability to adapt to each audience's unique approach
• Strong relationship-building skills - internal colleagues, 3rd parties, suppliers / vendor management - on and off-shore
• Delivery focused
• Customer service focused
• Proactive and motivated
• Builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

Required:

• BA/BS in Comp Science/IS (or equivalent)
• Typical 2+ years' experience (total)

Preferred:

• Ability to work with applicable collaboration tools that drive an end to end delivery of product through persistent teams.
• Ability to design, plan and execute application and system testing strategies and tactics to ensure software quality at all stages of application development and the system lifecycle.
• Knowledge of branding, design, usability and function, providing a meaningful and relevant experience to users.
• Knowledge of continuous integration and continue delivery practices.
• Knowledge of features and facilities for integration and communication among applications, data bases and technology platforms. e.g. webservices, SOAP, XML, ORIGO standards, SFTP, VPN, Informatica etc

MetLife will assist in the funding of Professional Fees for employees where it is relevant and aligned to your position within the organisation. MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur "benefit in kind" tax.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

To view our MetLife Job Applicants Privacy Notice please click Privacy policy (metlife.co.uk)

At MetLife, we're leading the global transformation of an industry we've long defined. Founded in 1868, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. We have operations in more than 40 countries and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $669 billion of total assets under management as of December 31, 2021, ranked #50 on the Fortune 500 list, and honored to have been named to Fortune magazine's list of the "World's Most Admired Companies" for three consecutive years.

MetLife employees are united by purpose, guided by empathy and inspired by one another's unique backgrounds and perspective to make a difference in the lives of our customers, communities, and the world at large.
MetLife is proud to be an equal opportunity employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.
For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
Requisition #: 131183
To view our MetLife Job Applicants Privacy Notice please click Privacy policy (metlife.co.uk)

We welcome applications from candidates of all backgrounds, ethnicities, genders, religions and sexual orientations.
We strive to find the best candidate for all positions and a diverse range of applicants ensures we widen our talent pool in order to achieve this.
Those with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.
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