Tariff Assurance Analyst

Function:
Risk, Compliance and Audit

Closing Date:
07/02/2023
Virgin Media O2 has an enticing role for the numeracy inclined individual to join us as a Tariff Assurance Analyst. If you enjoy data and resolving issues then this role is for you. Te purpose of the role is to proactively check to deliver key information in line with quality standards and procedures and to contribute to the continuous improvement of the Business' infrastructure.

Who we are

At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey.

The must haves

In order to be considered, you must have the following experience;

• A high level of numeracy and the ability to analyse and interpret data in a high volume environment showing attention to detail to required pace of output
• Excel experience required to be able to manipulate large sets of data.
• Pivot tables & VLOOKUP knowledge preferable
• Experience in moving around various billing systems with confidence and accuracy like ICOMS and NRM
• Leading customer relationships. Engaging stakeholder optimally, resolving issues and understanding drivers/needs
• Ability to build and establish effective relationships in order to elicit information from key individuals

Principle Responsibilities

• To achieve and maintain agreed productivity and quality levels as defined by the Team Manager
• To design and effective assurance of all billing code requests for ICOMS and NRM.
• Design and assurance of new Rating tariffs (call usage) across ICOMS and NRM
• Liaise and manage key partners including the end user to bring any queries to resolution as quickly and accurately as possible
• Work with the Manager to ensure that all identified issues are raised to the relevant people, departments or 3rd parties and that resolution is achieved as quickly as possible
• To accurately and efficiently finish the daily/weekly/monthly tasks following documented departmental processes, ensuring that quality standards and regulatory requirements are adhered to
• Action all tasks within agreed SLAs, and ensure all queries are resolved or responded too timely.
• Advancing possible root causes, trends and issues of error to Team Manager
• Ensuring that activity statistical data is correctly entered into reporting mechanisms
• Produces analytical reports to support internal and external customer requirements
• To identify and communicate opportunities for continuous improvement and potentially manage these through to conclusion
• Embrace further training, as required, to support the delivery of key SLA's and KPI's with minimal operational impact in the event of unplanned absence, annual leave or other resource-impacting issues
• Be responsible for keeping up-to-date with changes in company procedures, regulations and processes

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.