Financial Support Forecasting Analyst

WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

Financial Support is here to be the best-in-class provider of financial care, to help improve our customers financial and personal wellbeing.

This is an analytical role that will support the development of improved customer demand forecasting across all financial support channels. Using analysis to understand patterns in customers interaction behaviour to better predict demand and influence how Financial Support serves customers.

The difference you'll make.

• Partnering with the resource planning team to deliver actionable insights that can be adopted into call forecasts, contributing to improved accuracy and improved planning
• Understanding intra month, intraday, yearly seasonality or repeatable events that influences customer demand to in turn improve operational planning
• Supporting in understanding of customer behaviour between multiple channels to advise on the best methods to improve customer engagement and contact rates dependent on customers arrears position or profile
• Analysing the change in customers' expectations to provide recommendations on new solutions, or methods of positioning support
• Leveraging various tools and technology to understand how customer interactions are changing and common themes occurring within customer conversations

What you'll bring.

• Proficient knowledge and experience of SAS, SQL and advanced Excel
• Experience in using analytical methods to drive business change and/or forecasting
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• Financial Support/collections and recoveries or contact centre experience
• Excellent presentation and influencing skills utilising Microsoft PowerPoint
• Experience of large volume data analysis, interpretation of results and production of summaries/recommendations
• Previous experience in a forecasting, planning or similar function with a good understanding of Resource Planning methods and practices, experience of working with eWFM tools.

What else you need to know.

This role based in Nationally, with a preference to Sheffield, within our Financial Support Centre of Excellence.

This role is hybrid working with a minimum of 2 days in the office, Monday to Friday (35 hours).

Everyday Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander's success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.