Client Services Senior Associate

Who we are looking for

We are seeking a highly skilled, motivated and experienced client service professional to be part of a team in a busy and challenging environment servicing multiple clients.

The successful candidate will be responsible for a broad range of client operations duties in a dynamic client service operations role. This will include day to day interactions with clients and internal operations teams to ensure that excellent client service levels are maintained at all times for our client base. This position will provide the successful candidate with the opportunity to further enhance their knowledge of the funds industry, as well as the opportunity to develop their communication and client interaction skills.

This role can be performed in a hybrid model, where you can balance work from home.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Client Service, Senior Associate you will:

• Be the primary day to day relationship contact for your allocated clients.
• Be responsible for ensuring that excellent client service levels are maintained at all times for your clients, including following up with internal operations teams as required to ensure that any open queries are closed out as efficiently as possible.
• Monitor client satisfaction across the entire client relationship on an ongoing basis, and ensure that any potential problem areas are identified as soon as possible so that the necessary remediation action can be put in place to address these.
• Organise and host regular service calls with your clients, and ensure that all action items emerging from these calls are documented and tracked through to completion.
• Organise and host client due diligence visits as requested.
• Be centrally involved in any fund modification projects initiated by your clients, and also other projects related to new product or service offerings.
• Review and update monthly KPI data for your clients, to be used for Senior Management reporting purposes.

What we value

These skills will help you succeed in this role

• Provide outstanding service to all clients - internally & externally
• Communicate effectively at all levels within the organization and externally with clients and other third parties.
• Exercise sound judgment in all matters
• Foster collaboration & team work
• Leverage knowledge and technology to ensure optimal results
• Drive execution of all client and business related tasks
• Develop talent on a professional and personal basis

Education & Preferred Qualifications

• Degree in Business / Financial Services or related, or other professional qualification
• 3+ years experience in financial services industry
• Experience in a Fund Administration role or Client Service role preferred but not essential

Additional requirements

Although the vacancy details what we are looking for, we don’t necessarily need you to fulfil all of the criteria when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.