Service Assurance Manager
- Recruiter
- RSA
- Location
- Horsham, Norfolk, United Kingdom, United Kingdom
- Salary
- Competitive salary
- Posted
- 18 Jan 2023
- Closes
- 16 Feb 2023
- Ref
- UK000324
- Approved employers
- Approved employer
- Job role
- Accountant
- Sector
- Accounting - Public practice
- Experience level
- Manager
Our vision is to become a CIO function for the future, one with a culture of excellence and trust. We're driven to be best in class, to outperform through our use of technology and data, and for our people to feel part of a winning team.
We've redesigned how we work to better support our customers, embracing new technologies and working together with 3rd parties to support business outperformance. We're at the start of our journey but excited for the future.
We benefit from being part of a truly global IT function following our integration as part of the Intact Financial Corporation. Continuous Investment in systems and process improvement will help us play a key role in ensuring that both RSA & the Intact Group have an edge and outperform.
Responsibilities
Your Role:
• Building and maintaining effective working relationships with project managers, technical delivery leads and Service Managers to enable the achievement of targets
• Operating under the Service Assurance Framework
• Enabling the successful embedding of change delivery into the technology estate
• Monitoring the quality of technology delivery into IT Operation
• Input and preparation of internal reporting of Service Assurance requirements delivery and to track metrics, key RAID etc
The Individual
About You:
• Experience of measures and KPIs to track project delivery and readiness.
• Technical background with Service or Change Management experience preferred
• ITIL V3, minimum foundation level certified
• Experience to influence project managers and technical delivery leads to make decisions in line with target state
About Us
A welcoming, diverse, and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top.
RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.
If you require flexibility in when, where, or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
Our Values:
Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.
Respect - Be kind. See diversity as a strength. Be inclusive and collaborate
Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity - Help others. Protect the environment. Make our communities more resilient.
We've redesigned how we work to better support our customers, embracing new technologies and working together with 3rd parties to support business outperformance. We're at the start of our journey but excited for the future.
We benefit from being part of a truly global IT function following our integration as part of the Intact Financial Corporation. Continuous Investment in systems and process improvement will help us play a key role in ensuring that both RSA & the Intact Group have an edge and outperform.
Responsibilities
Your Role:
• Building and maintaining effective working relationships with project managers, technical delivery leads and Service Managers to enable the achievement of targets
• Operating under the Service Assurance Framework
• Enabling the successful embedding of change delivery into the technology estate
• Monitoring the quality of technology delivery into IT Operation
• Input and preparation of internal reporting of Service Assurance requirements delivery and to track metrics, key RAID etc
The Individual
About You:
• Experience of measures and KPIs to track project delivery and readiness.
• Technical background with Service or Change Management experience preferred
• ITIL V3, minimum foundation level certified
• Experience to influence project managers and technical delivery leads to make decisions in line with target state
About Us
A welcoming, diverse, and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top.
RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.
If you require flexibility in when, where, or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
Our Values:
Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.
Respect - Be kind. See diversity as a strength. Be inclusive and collaborate
Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity - Help others. Protect the environment. Make our communities more resilient.