Quality Control and Risk Manager

WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

We've got an exciting new opportunity within the Fraud Centre of Excellence as a Quality Control and Risk Manager. Substantial growth is taking place within this team, so it couldn't be a better time to join this team to really shape the position as your own.

You'll work alongside colleagues and teams across Fraud Operations to lead a Quality Checking team of Subject Matter Experts who will complete quality checking across all Fraud portfolios and channels a within Fraud and Dispute Operations.

Additionally, you'll be responsible for maintaining and managing a 4E (Efficient, Economic, Effective and Ethical) Quality Control (QC) function to ensure that robust QC is applied within Fraud Operations.

If improving service for our customers and focusing on operational excellence is something you're passionate about, this could be the opportunity for you.

The difference you'll make.

• Managing the operational risks and controls in an exceptionally high compliance and regulatory environment
• Ensuring the delivery of service excellence through agreed SLAs combined with internal and external regulatory compliance standards.
• Collaborating with stakeholders to review processes for improvements for customer journey.
• Assisting the build and implementation of QC governance and reporting processes in place.
• Leading the QC analyst(s), providing required leadership and setting clear guidelines and expectations for team members.
• Delivering initiatives that produce significant business improvements or cultural change in support of business advantage.

What you'll bring.

• Demonstrable experience in managing Quality Controls in operational processes, preferably within the Economic Crime space.
• Working co-operatively and productively with others, openly exchanging information, and supporting colleagues from around the organisation to achieve business goals.
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• Exceptional organisational skills and experience of delivering excellent service, with an ability to manage conflicting interests and deadlines.
• Previous experience effectively managing stakeholders, with negotiation and influencing skills.
• Demonstrable examples of clear attention to detail with strong analytical and problem-solving skills.
• Knowledge and experience of working across Retail and Corporate Banking and an understanding of the associated Fraud risks.

What else you need to know.

This is a full-time opportunity, with core hours being Monday - Friday 9am - 5pm. Due to the nature of this role, and the everchanging environment of Fraud, there could be slight flexibility of this.

This role does allow for hybrid working, however there is an expectation to be able to go into a head office site in either Milton Keynes, Bradford or Bootle on a regular basis to collaborate effectively with your team.

Everyday Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• £6,000 car allowance per year
• Company funded individual private medical insurance
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• Share in Santander's success by investing in our share plans

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.