Cash Application Specialist

• Identify, capture and code disputes in SAP system
• Ask customer probing questions to fully understand the issue. Log all issues even if they can be resolved immediately
• Collect payment of the non-disputed amount of the invoice.
  
• Resolve the dispute immediately where possible and assigning to closure status
• Reviews dispute status daily and follows up on any questions / follow up items from the Resolver
• DA should be able to recommend resolution to / closure action for the dispute
• Investigate the validity of the dispute and returns to functional resolver for identification errors
• Works with individuals in functional roles to help resolve dispute but will remain accountable for dispute
• Work with the customer to agree on an appropriate resolution to the problem
• Complete the resolution activity (Issue sales adj. where needed)
• Notes any actions taken / comments in dispute resolution system and/or via email to Owner/dispute case/excel tracking file
• Notes trends in disputes and seeks immediate corrective actions
• Investigate the validity of the dispute
• Provide insight as to how the dispute is to reroute / recode as necessary
• Work with the customer to agree on an appropriate resolution to the problem
• Complete the resolution activity (i.e.: apply cash, correct quantity, approve tax certificate, enter sales adjustments)

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

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