Investor Services - Senior Associate

State Street.
Hyderabad, India
Not disclosed
09 Dec 2022
12 Dec 2022
Contract type
Full time
Experience level
Qualified accountant

Key Responsibilities:

  • Working on Hedge fund & private equity investor services operations, showing ownership for a group of clients assigned, taking initiative to own operations for assigned clients
  • Responsible for processing and review of Capital activities (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirm, responding to investor / client queries & multiple time bound projects).
  • Ability to own investor / client queries (telephonic & email) and timely resolution is absolute requirement – prior experience of handling direct investor / client communication would be preferred
  • Able to follow and strictly adhere to pre-established policies and procedures.
  • Responsible for preparing standard operating procedure (SOP) and Job aid and conduct periodical reviews to check for updates.
  • Account opening and new client On-boarding.
  • Maintain established quality/accuracy and timeliness standards with respect to all types of activities.
  • Interact with host location and clients and able to resolve all the queries independently.
  • Identify discrepancies affecting accounts, make necessary corrections where possible, or route information to the originating area and follows through until corrections are made.
  • Respond to internal and external queries, resolving discrepancies related to investor accounts.
  • Require to co-ordinate with host location for daily deliverables, should be able to work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline.
  • Conduct training/refresher for team members and new joiners.
  • Able to work within pre-determined deadlines and prioritizing workloads whilst working under pressure.
  • In day-to-day operation, would be responsible for identifying any unusual or potentially suspicious transactional activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.


  • Working knowledge of Microsoft packages, including Excel, Outlook and Word.
  • Good English, written and oral communication skills.
  • Should be able to interact and communicate with Co-workers in a clear, through and concise manner.
  • Organizational and time management skills
  • Good analytical, numerical and reasoning skills.
  • Good understanding of Anti-money laundering is a plus.
  • Knowledge of investors’ FATCA and CRS requirement is a plus.

Academy & Experience:

  • 4 – 6 years relevant financial services experience in a Transfer Agency or Investor Services domain.
  • Knowledge of Hedge fund Transfer Agency will be an added advantage.
  • Prior experience of handling direct investor / client communication will be preferred.
  • Candidate must have a university degree (accounting, business, mathematics, finance or economics)

For further information, and to apply, please visit our website via the “Apply” button below.

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