Operational Excellence

Key responsibilities

1. Performance Management, Continuous Improvement & Operational Support ​​​​​
   • ​​​​​​​Assist in the implementation of automated accounting and reporting systems to facilitate the production of account-specific reporting requirements (KPIs generation from multiple ERP systems)
   • Assist in the Review, development, testing and implementation of system processes
   • Liaise between the Global Finance Programs and Process Team, Digital and Technology Team, Business Intelligent Team with regards to data generation, improvements, and multiple system integration solutions
   • Ensure completion of Operational/Business KPIs scorecards across all the Process teams
   • Provide support in setting up Service Performance Review (SPR), capture action items and follow-up on the action items from stakeholders
   • Co-ordinate with the Digital and Technology department for problem resolution and enhancements
   • Support collaborative discussions between key stakeholders to determine automation capabilities and goals. Create detailed road maps to initiate automation projects from conception to final implementation
   • Accountable on the maintenance of the issue logs and liaise with users at all levels for resolutions and translate issues to sustainable solution (e.g. CI)
   • Maintain a high level of knowledge about all products, systems and procedures that relate to the accounting and finance process
   • Ability to facilitate and create documentations (e.g. SLA, SOP), flowcharts (Swim lanes, process flows), diagrams and presentation decks
   • Provide support/facilitate Continuous Improvement (CI) trainings and responsible to ensure the CI log is up-to-datePropose solutions and action plan to drive Quality, Efficiency and Productivity of BSO
   • Provide support to any ad-hoc task assigned by superior

      

2. Transition Projects
   • ​​​​​​​​​​​​​​Work with the Transition Lead and ensure that the transition requirements follow in accordance with the business requirements stated in the business case
   • Participate in Finance functional meetings to facilitate communication of transition requirements, with set goals and expectations
   • Supports the creation and maintenance of the required documents (SLA, SOP), flowcharts (Swim lanes, process flows), diagrams and presentations
   • Monitor key metrics to ensure quality service and timely escalation
   • Work closely with the Transition Leads to provide support and back up, while ensuring the appropriate requirements and documents are completed and provided

      

3. Business Analytic
   • ​​​​​​​​​​​​​​Working with the internal Business Reporting team, regional business line and technical support teams to ensure that we develop high quality management information in the APAC region
   • Working closely with the APAC HR / Finance team to ensure we are providing standard solution across the region
   • Ensuring Power BI dashboard and reports are accurate and user friendly
   • Supporting the APAC business users of Power BI.  This will include ensuring that security is set up appropriately, resolving issues and developing the skill set of the local HR / Finance teams
   • Development of new reports, which will involve idea generation, building functional spec’s, reviewing and testing, and communicating to the business
   • Providing input into the improvement and future direction of the business intelligence tool
   • Deliver timely ad hoc and standard operational reports & manage ad-hoc analysis and reporting requests. Provide regular and ad-hoc results interpretation to management as requested
   • Work with process team & stakeholders from each functional team and assist in designing insightful report views (excel-based or tool-based or dashboards)

Required Knowledge and Skills

• Candidate must possess at least a University level degree in Business Administration/ Computer Science/Accounting/Finance/Statistic/Management Information Systems or related area
• Lean Six Sigma Yellow Belt Certification or above
• Preferred CAPM ® / PRINCE2 ® Foundation Project Management Certification or above
• Preferred Proficient in English is mandatory as this role will require constant communication and dealings with our internal stakeholders and counterparts in the region
• At least 2 - 4 years of financial experience, with Shared Services functional expertise Demonstrated ability to work effectively in a multi-national, matrix organization
• Experience of managing / supporting projects (e.g. SSC Transitions, Standardization Projects)
• Experience with MS Office is a must with Expert level proficiency in MS Excel, Power Point, Word and preferably with Power BI experience
• Ability to understand automation code readability and maintainability
• Good working knowledge of Oracle / Coupa / PeopleSoft is advantageous
• Ability to work independently
• High level of accuracy, numerical ability, and attention to detail
• Results focused with the ability to manage their time effectively