Operational Excellence

UOA Corporate Tower, Bangsar South
Commensurate with experience
06 Dec 2022
06 Jan 2023
Approved employers
Approved employer
Contract type
Full time

Key responsibilities

  1. Performance Management, Continuous Improvement & Operational Support ​​​​​
    • ​​​​​​​Assist in the implementation of automated accounting and reporting systems to facilitate the production of account-specific reporting requirements (KPIs generation from multiple ERP systems)
    • Assist in the Review, development, testing and implementation of system processes
    • Liaise between the Global Finance Programs and Process Team, Digital and Technology Team, Business Intelligent Team with regards to data generation, improvements, and multiple system integration solutions
    • Ensure completion of Operational/Business KPIs scorecards across all the Process teams
    • Provide support in setting up Service Performance Review (SPR), capture action items and follow-up on the action items from stakeholders
    • Co-ordinate with the Digital and Technology department for problem resolution and enhancements
    • Support collaborative discussions between key stakeholders to determine automation capabilities and goals. Create detailed road maps to initiate automation projects from conception to final implementation
    • Accountable on the maintenance of the issue logs and liaise with users at all levels for resolutions and translate issues to sustainable solution (e.g. CI)
    • Maintain a high level of knowledge about all products, systems and procedures that relate to the accounting and finance process
    • Ability to facilitate and create documentations (e.g. SLA, SOP), flowcharts (Swim lanes, process flows), diagrams and presentation decks
    • Provide support/facilitate Continuous Improvement (CI) trainings and responsible to ensure the CI log is up-to-datePropose solutions and action plan to drive Quality, Efficiency and Productivity of BSO
    • Provide support to any ad-hoc task assigned by superior


  2. Transition Projects
    • ​​​​​​​​​​​​​​Work with the Transition Lead and ensure that the transition requirements follow in accordance with the business requirements stated in the business case
    • Participate in Finance functional meetings to facilitate communication of transition requirements, with set goals and expectations
    • Supports the creation and maintenance of the required documents (SLA, SOP), flowcharts (Swim lanes, process flows), diagrams and presentations
    • Monitor key metrics to ensure quality service and timely escalation
    • Work closely with the Transition Leads to provide support and back up, while ensuring the appropriate requirements and documents are completed and provided


  3. Business Analytic
    • ​​​​​​​​​​​​​​Working with the internal Business Reporting team, regional business line and technical support teams to ensure that we develop high quality management information in the APAC region
    • Working closely with the APAC HR / Finance team to ensure we are providing standard solution across the region
    • Ensuring Power BI dashboard and reports are accurate and user friendly
    • Supporting the APAC business users of Power BI.  This will include ensuring that security is set up appropriately, resolving issues and developing the skill set of the local HR / Finance teams
    • Development of new reports, which will involve idea generation, building functional spec’s, reviewing and testing, and communicating to the business
    • Providing input into the improvement and future direction of the business intelligence tool
    • Deliver timely ad hoc and standard operational reports & manage ad-hoc analysis and reporting requests. Provide regular and ad-hoc results interpretation to management as requested
    • Work with process team & stakeholders from each functional team and assist in designing insightful report views (excel-based or tool-based or dashboards)


Required Knowledge and Skills

  • Candidate must possess at least a University level degree in Business Administration/ Computer Science/Accounting/Finance/Statistic/Management Information Systems or related area
  • Lean Six Sigma Yellow Belt Certification or above
  • Preferred CAPM ® / PRINCE2 ® Foundation Project Management Certification or above
  • Preferred Proficient in English is mandatory as this role will require constant communication and dealings with our internal stakeholders and counterparts in the region
  • At least 2 - 4 years of financial experience, with Shared Services functional expertise Demonstrated ability to work effectively in a multi-national, matrix organization
  • Experience of managing / supporting projects (e.g. SSC Transitions, Standardization Projects)
  • Experience with MS Office is a must with Expert level proficiency in MS Excel, Power Point, Word and preferably with Power BI experience
  • Ability to understand automation code readability and maintainability
  • Good working knowledge of Oracle / Coupa / PeopleSoft is advantageous
  • Ability to work independently
  • High level of accuracy, numerical ability, and attention to detail
  • Results focused with the ability to manage their time effectively