Contact Center Consultant
- Recruiter
- CIMB Bank Berhad
- Location
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
- Salary
- TBA
- Posted
- 05 Dec 2022
- Closes
- 07 Dec 2022
- Approved employers
- Approved employer
- Contract type
- Contract
- Hours
- Full time
• Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact center standard operating procedures and CIMB guidelines
• Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by customers
• Identify and escalate complex/unresolved case to relevant parties
• Update customer on case status and outcome through phone
• Ensure calls are appropriately logged and supported by proper documentation as required
• Make outbound calls to customers as per standard operating procedures for identified processes
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