Asset Servicing Manager

Overview

Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

Responsibilities

This role is for a Team Leader to manage a team of analysts responsible for the reconciliation of Cash & Stock position of Corporate Action events. You will be responsible for all aspects of the day to day management of the team, the team’s workload, performance management, KPI & MIS measurements, escalations and query management.

Responsibilities:

• Support close business relationships with internal/external partners and clients through full engagement in current tasks and business projects
• Effective team management to ensure a high quality of service is provided to clients in accordance with the agreed contract
• Effective management of the operational team
• Creating a work environment that supports and promotes continuous improvement
• Creating value for the customer by providing the highest quality service and meeting their needs
• Active and independent search for and implementation of new, better solutions within own tasks and activities
• Supporting and monitoring the work of employees in order to solve current operational problems and ensure the continuity of the process
• Determining the operational priorities of the team and monitoring the implementation
• Supporting colleagues from other teams and other departments from the Investor Services Division to jointly provide the best product for the client
• Participation in business projects at the department level, introducing new clients, documenting new processes
• Participation in inter-departmental projects
• Coordination and planning of training requirements within the team
• Create team development plans in accordance with the Citi rules
• Effective participation in the recruitment process of new employees
• Creating an effective plan for identifying, developing and retaining the best employees
• Active participation in the development and execution of the department's strategies
• Effective replacement of section manager in basic activities and escalations in their absence
• Conducting team meetings, conducting 1-2-1's and annual appraisals; coaching and feedback to continuously support employee development
• Knowledge of issues related to risk, audit and controls expressed, among others, knowledge of KPI / KRI and MCA indicators
• Regular monitoring and maintenance of current operational procedures
• Immediate implementation of external and internal audit requirements
• Immediately informing the supervisor regarding any potential problems that may impact the ability of the team / department to deliver required processes

Qualifications:

• Minimum 5 years experience within Financial Services
• Previous Managerial experience or equivalent would be highly advantages
• Excellent knowledge of English (spoken and written)
• Ability to clearly communicate in an international environment across differing geographical and cultural boundaries
• Strong self-organization and time management skills
• Experience of Corporate Actions or a Reconciliation function would be advantages

We offer:

• Attractive conditions of employment and benefits
• Opportunity to work in an international, multi-cultural environment
• Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies
• Intense development of your communication (both written and verbal) and diplomacy skills
• Working fully in English (language skills development) in a diverse team
• Access to the latest technologies and tools

Opportunity to learn through participation in various projects and cross training

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

For further information, and to apply, please visit our website via the “Apply” button belo