Product Specialist - AVP

State Street.
Hyderabad, India
Not disclosed
02 Dec 2022
02 Jan 2023
Contract type
Full time
Experience level
Job Description

Respond to requests for technical assistance via phone, email or in person (remotely or on-site).

  • Diagnose software issues and recommend the appropriate solution.
  • Analyze problems, answer questions and provide training related to the software.
  • Identify and test workarounds for bugs or deficiencies in the software.
  • Research issues dealing with third party software.
  • Follow a standard set of procedures and methods when responding to customer requests or inquiries.
  • Conduct research on questions and issues using available information resources and other product specialists.
  • Contribute to the continuous enhancement and improvement of support processes and methods.
  • Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems.
  • Manage special projects as required.
  • Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
  • Complete any other related task as assigned.

Education and Experience Requirements

  • 12+ years overall work experience in the world of Financial Technology
  • Four (4) year degree in a technical field such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant field
  • MBA or CFA or FRM is preferable
  • Thorough understanding of Trade Life Cycle and System Development Life Cycle
  • Experience in the Charles River application or any Order Management and Execution Management Systems is preferred
  • Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred.
  • Advanced working knowledge of Fixed Income, Derivative and Equity financial instruments
  • Prior experience of interacting with Portfolio Managers, Traders, Brokers is preferred
  • Strong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders.
  • Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must.
  • Demonstrate excellent process and project management skills.
  • Ability to organize, prioritize, balance key tasks and manage time effectively.
  • Comfortable facilitating project working groups and possesses strong data gathering skills.
  • Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
  • Good understanding of SQL
For further information, and to apply, please visit our website via the “Apply” button below.

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