Alpha Service Delivery - Alpha Portfolio Service - Senior Associate

State Street.
Hangzhou, China
Not disclosed
25 Nov 2022
25 Dec 2022
Contract type
Full time
Experience level
Qualified accountant


  • Ensure client queries relating to the Recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution
  • Perform daily checks on file deliverables to the clients, investigate and report discrepancies and ensure daily resolution of identified queries
  • Provide Subject Matter expertise for complex system architecture queries/changes
  • Perform an overview function for the Shared Services functions identifying operational trends, issues and areas for improvement.
  • Perform work independently within scope of established guidelines and according to specific procedures.
  • Investigate and resolve operational and various IT issues (e.g. Asset servicing, Trade Operations, Client Reporting)
  • Assist in transitioning and onboarding new client accounts
  • Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
  • Work independently to research and resolve problems considering multiple avenues for resolution. Trouble shoot issues and provide resolutions to various impacted teams
  • Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
  • Provide guidance, support, act as resource and assist team members from multiple operational areas relating to Enterprise queries.
  • Complete and track progress with technical Change Control (RPMS) forms for clients and multiple operational areas.
  • Review and ‘sign off’ internal Change Specification Documents impacting Enterprise systems and assess client impacts
  • Complete system testing for Change Control enhancements
  • Complete any ad-hoc tasks as identified by the line manager


  • Experience in writing SQL, Oracle, Sybase is desired
  • Extensive asset management experience, including investment operations.
  • Portfolio Valuations reconciliations/Investigations experience is required. Candidates should be able to validate portfolio movements day over day and highlight any issues.
  • Experience in Fund Accounting/NAV calculation will also be considered
  • Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.
  • Experience of writing and reviewing business specifications and data mapping.
  • Product knowledge in Equity, Fixed Income, Derivatives, FX, OTC.
  • Excellent technical ability
  • Excellent analytical skills are essential for this role.
  • Strong communication (especially written) and presentation skills to audiences of different sizes and levels of seniority.
  • Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.
  • Flexibility in working outside of your responsibilities and areas of expertise.
  • Strong MS Excel, Access, Word, PowerPoint skills necessary.
  • Able to communicate effectively with clients and colleagues at senior levels

For further information, and to apply, please visit our website via the “Apply” button below.

Similar jobs

Similar jobs